James Ream

Experience

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  University of Mount Olive

  Jan 2005 - Nov 2005

  Assistant Volleyball Coach
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  North Florida Regional Medical Center

  Feb 2006 - Jan 2007

  Registrar

  • Register patients for surgical and clinical procedures• Obtain and explain the patient’s insurance policy on their account for their procedure on a daily basis. • Collect deductibles, co-insurance, and co-pay amounts.• Reach monthly collection goals and maintain low error ratio.• Must have fast typing skills, organizational skills, customer service, and strong clerical skills.

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  Net Enforcers, Inc.

  Feb 2007 - Feb 2008

  Copyright Enforcement
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  Naylor Association Solutions (Naylor, LLC)

  Feb 2008 - Aug 2016

  • Hired, trained, mentored, supervised and evaluated the company's sales and project administration departments for annual performance reviews, as well as communicated technical/procedural changes.• Assigned work based on volume of monthly sales.• Provided teams with updated system short cuts to improve job efficiency.• Collaborated with sales management team on daily operations and goals. • Created policy and procedure updates for administration department, including hiring protocols.• Prepared, tracked, and adjusted administration department's budget and budget guidelines.• Reviewed sales representatives' budgets on various projects on an ongoing basis. • Created and reviewed project reports for sales and project administration teams to track performance and set future goals. • Orchestrated transition of sales administration order processing workload to offshore vendor by training outsourced manager on internal processes; managing and supervising offshore team; reporting ongoing department results to all levels of management; and providing performance reviews and recommended staff changes. Show less • Supervised workloads for media and project coordination teams, assigned workload for sales administration team, and provided ongoing coaching and training as needed.• Identified best practices, efficiencies, and improvement opportunities for departments' workload assignments to better streamline advertising file collection processes and to provide optimum customer service to both internal and external customers.• Assisted sales representatives in collecting advertising files.• Created Project Coordination Manual and drafted job descriptions. Show less • Supervised entire project management process with responsibility of meeting and exceeding project revenue and other target goals. • Developed sales strategies and reported progress. • Managed team of sales representatives and sales territories by assigning sales representatives to various projects, tracking progress throughout sales cycle, and resolving territory disputes.• Reviewed media kits for accuracy and implemented ways to maximize revenue expectations. • Resolved all advertising customer issues. • Promoted and encouraged teamwork among the various functions of the Gainesville branch and the company as a whole to ensure long-term success of the business. Show less • Hired, trained, mentored, supervised and evaluated the company's sales and project administration departments for annual performance reviews.• Assigned work based on volume of monthly sales.• Prepared, tracked, and adjusted administration department's budget and budget guidelines.• Implemented sales representative training.• Created and reviewed project reports for sales and project administration teams to track performance and set future goals. • Took on duties of sales administrators, client service coordinators, and project support specialists as needed. Show less • Provided customer service to advertising clients. • Obtained advertisement files, coordinated proof approvals, and made sure digital advertisements were posted by deadline. • Reviewed page proofs, ad placement, and listing details. • Processed advertisement orders. • Assisted Lead Media Coordinators with the completion of publication work flow. Checked to make sure that flows were proofed and approved by ad copy due date.• Completed and submitted profile data files, marketplace mock-ups, and page proof approvals to Production. Show less

  • Senior Sales Administration Manager

    Feb 2015 - Aug 2016

  • Senior Sales Administrator

    Aug 2014 - Feb 2015

  • Project Manager

    Apr 2013 - Aug 2014

  • Sales Administration Supervisor

    May 2011 - Apr 2013

  • Sales Media Coordinator (Test Pilot Position)

    Aug 2010 - May 2011

  • Inside Sales Account Executive

    Jun 2009 - Aug 2010

  • Sales Administrator

    Feb 2008 - Jun 2009
• 

  Continuum Services LLC (a Subsidiary of Abbott)

  May 2017 - now

  Sr. Customer Service Supervisor
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  Florida Youth ChalleNGe Academy

  Jan 2019 - Apr 2022

  Mentor
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  Abbott

  Apr 2022 - now

  Customer Service Manager

  Continuum provides equipment replacement, driveline stabilization supplies, and billing services for patients implanted with a Left Ventricle Assist Device (LVAD). The site also provides out of warranty replacements and billing services for Neuromodulation and CardioMEMS patients.