Opeyemi Odedele

Experience

• 

  Communnucation Network Support Services Limited

  Oct 2012 - Sept 2016

  Support Specialist
• 

  Tek Experts

  Apr 2018 - now

  As an Operations Manager, I am dedicated to driving operational excellence and fostering a culture of continuous improvement within the organization. With a proven track record of successfully managing complex operations, I bring extensive experience in optimizing processes, maximizing efficiency, and ensuring seamless coordination across departments.My strategic mindset allows me to identify areas for improvement and implement innovative solutions to enhance productivity and streamline workflows. By leveraging data-driven insights and implementing best practices, I aim to achieve operational excellence and exceed organizational goals.I am committed to fostering a collaborative and results-driven environment, where team members are empowered to excel and contribute their unique talents. Through effective leadership and mentorship, I strive to develop high-performing teams that are aligned with the organization's mission and vision.With a strong focus on customer satisfaction and quality assurance, I prioritize delivering exceptional service and exceeding client expectations. By establishing robust performance metrics and monitoring key performance indicators, I ensure that operations consistently meet and exceed industry standards.As an Operations Manager, I am dedicated to driving organizational success, fostering innovation, and creating value for stakeholders. I am excited about the opportunity to contribute to the growth and success of any organization and am confident in my ability to deliver tangible results. Show less I am a successful Customer Success Manager with over 7years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Over the course of my 8years career, I have been able to achieve great success which include becoming a Team Manager (both at CNSSL – call center and Tek-Experts Nigeria), Customer Support Technical Trainer and a Subject Matter Expert (Tek-Experts Nigeria) in the Customer Support Section. I have worked with a team of over 120 support agents and trained over 120 support agents. Show less

  • IT Operations and Service Delivery Manager

    Apr 2018 - now

  • Manager Customer Support Services

    Apr 2018 - Feb 2024