IFAT ARA

Experience

• 

  Mercantile Bank

  Aug 2006 - Dec 2006

  Intern
• 

  Grameenphone- CellBazaar Inc. (presently known as Ekhanei.com)

  Jan 2007 - Feb 2008

  Coordinator, product development and brand management

  • Implement and execute marketing plans and strategies.• Managing and coordinating the marketing team with proper plan and follow up.• Setting up meeting with different agency and placing different Proposal.• Different types of promotional campaign design and organize them.• Create idea, find and select slogans and content for different print materials like stickers, posters, fliers etc.• Analyze the data and prepare report on the basis of that. • Idea generation for new product promotions, features, programs. Show less

• 

  Paxar Bangladesh Ltd. (A Subsidiary of Avery Dennison Corporation)

  Mar 2008 - Oct 2018

  Responsibilities Performed: • Leading core account of Europe customer service team for more than 7 years. • Currently responsible for Sales & Account management of retail account such as Decathlon, Lahalle, Celio, Carrefour, GERRY WEBER.• Building strong business relationship between Customer and Paxar Bangladesh Ltd. • Giving training to newcomer about CS working procedure and total operation procedure in depth. • Keeping Liaison with both external and internal customers to process orders.• Working directly with sales, marketing, finance, production, dispatch and every cross functional team.• Preparing weekly, quarterly and monthly reports of Retailers & Brand owners for management reviews.• Dealing with customer complaints effectively and efficiently by investigation and finding solution.• Developing and implementing strategic account plans with agreed upon service level agreements to make cost effective and win-win situation for the new and existing clients.• Working with global counterpart regarding developing new products to expand business and streamline procedures to meet customer satisfaction.• Collecting market information on a proactive basis and analyzing overall market trends, competitors’ products and strategies and reporting to the management with suggested actions.• Conducting training for customers and other departments.• Visiting frequently to customers and retail offices. Show less Key Responsibilities:• Leading French & German account service team and achieve sales Target.• Build strong business relationship between Customer and Paxar Bangladesh. • Give training to new join employee about AS working procedure and total operation procedure in depth. • Liaison with both external and internal customer to process orders.• Working directly with sales, marketing, finance, production and dispatch.• Prepare weekly, quarterly and monthly reports of Retailer & Brand owners for management reviews.• Dealing with customer complaints effectively and efficiently by investigation and finding solution. Show less • Maintain measurable positive customer satisfaction.• Independently handle customer orders from receipt to every stage of production, payment, documentation and delivery.• Accurate and prompt response of customer calls, emails and other inquiries.• Liaison with both external and internal customer to process orders.• Working directly with sales, marketing, finance, production and dispatch.• Preparing various status and special reports as needed.• Dealing with customer complaints effectively and efficiently by investigation and finding solution.• Work actively to contribute in sales budget. Show less

  • Sr. Executive, Sales & Customer Services (Supervisor)

    Apr 2013 - Oct 2018

  • Executive, Customer Service (Team Leader)

    Apr 2010 - Mar 2013

  • Senior Officer, Customer services

    Apr 2009 - Mar 2010

  • Officer, Customer services

    Mar 2008 - Mar 2009
• 

  Sheba Platform Limited

  Nov 2019 - Dec 2020

  Business Lead, B2B

  • Manage multiple Strategic Business Unit (SBU) Team• Design Winning strategies for the SBU as well as measure the results of the strategy• Drive increased revenue and profit to achieve the growth.• Planning and coordinating the implementation of business plans and the penetration of markets.• Evaluates operational issues & make it competitive with the latest trends in the industry.• Preparing and completing action plans;• Implementing supply, productivity, quality, and customer-service standards;• Determining system improvements & implementing change.• Improves quality results by studying, evaluating, and re-designing processes;• Maintain quality service by establishing and enforcing organization standards. Maintain relationships with partners & Clients by providing support, information, and guidance;• Ensure coaching, counselling, disciplining and skill development of team to create a high performing talent pool. Show less

• 

  LafargeHolcim

  Jan 2021 - Jul 2022

  Key Account Manager

  - Achieve monthly as well as annual sales .- Control credit, OD and achieve collection target. - Maintain relationships with partners & Clients by providing support, information, and guidance.- Ensure coaching, counselling, disciplining and skill development of team to create a high performing talent pool.