Hadi Khazaee

Experience

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  University of Tehran

  Oct 2013 - Sept 2014

  Research Assistant- Research Institute of Strategic Studies
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  Tejarat Consulting Engineers

  Oct 2015 - Jun 2016

  Senior Business Analyst

  - Formulated the corporate level and functional strategy - Advised the CEO on new potential markets and customers in IT services Evaluated and analyzed new trends and provided the company with available growth opportunities- Redesigned business functions and processes

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  Tejaratbank

  Jun 2016 - Sept 2021

  - Formulated corporate level and functional level strategies and Collaborated with sub-business units to define their operational plans - Researched the existing and emerging IT-driven trends and technologies to determine which technological direction is appropriate for implementing the technology strategy and the business systems architecture- Partnered in SMEs banking project (formulating strategy and value proposition as well as involved in new product development process) - Generated internal and external business analysis(existing strategy performance, current core competencies and corporate and retail customer survey) - Conducted optimization project on the CRM and call center efficiency through redesign Show less

  • Digital Transformation Strategist

    Sept 2019 - Sept 2021

  • Senior Business Analyst

    Oct 2018 - Sept 2019

  • Researcher and Senior Strategic Planning Specialist

    Jun 2016 - Sept 2018
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  Innovapost

  May 2022 - Apr 2024

  - Designed and optimized processes for incident, change, and release management within a SaaS solution environment.- Collaborated with the Target Operating Model (TOM) team to design the product team structure for a SaaS solution.- Facilitated the transition from project to operation phase by leading service introductions.- Contributed to Salesforce, S4 HANA, and SAP TOM design for organizational structure within the SaaS solution context.- Played a key role in planning and writing Jira stories, business requirements, and user stories to support project development and implementation. Show less

  • Business Analyst | ITDM I ITSM

    Sept 2023 - Apr 2024

  • Business Analyst- IT service delivery

    Mar 2023 - Sept 2023

  • Business Analyst - IT service delivery

    Jan 2023 - Mar 2023

  • Business Analyst- IT Service Delivery

    May 2022 - Dec 2022
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  Deloitte

  Apr 2024 - now

  Senior consultant | Business Analyst

  • Led the transition from project to operational phase within the extensive XT project, overseeing service introduction across 19 streams.• Designed and optimized Incident, change and Release management processes, ensuring cross-stream alignment and program level integration.• Managed critical components of the service introduction catalog for the SAP S4 HANA tech upgrade program, including Deploy to Production, CDMB Configuration, EUC, Call Center, and Help Desk Impacts.• Led the planning efforts for service introduction within the XT project, ensuring adherence to timelines and successful implementation.• Managed the project board, with responsibilities encompassing Jira activities such as Automation, Dashboard creation, and report generation. Show less