Ashish Singh

Experience

• 

  Accenture

  Feb 2019 - Jul 2020

  Associate

  Active Directory Administrator (Add user, Reset password, Unlock accounts, Manage access to Network drives, mailboxes, Network printers, Add Machines to Domain and move to OU),Microsoft office admin portal, Creating and managing the access of Distribution list and Shared mailboxes, Managing the Mailbox space allocation, Remote support LMI, Mailbox delegation and Email forwarding, Managing the office 365 license assignment,Troubleshooting Driver issues, Windows Operating system updates, Office application updates, Drive mapping, Managing Local admin rights, Compromised accounts troubleshooting, Network issues.For the secondary Project the role was of the Service Management,Logging High priority ticket,Adding the troubleshooting teams, Stakeholders, onsite technicians, Leadership on the call and rolling out the timely Notifications updating all until the issue is resolved. Show less

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  Adobe

  Aug 2020 - now

  Technical Consultant

  End User Support, creating and deploying the Named user license packages, Shared device license, Feature restricted license on Windows and Mac using SCCM, JAMF or other deployment tool, Licensing issues (deployment, license updation, removing device license using licensing toolkit), Managing Admin console operations(Similar to Active Directory)[Adding and removing users, Password reset, Creating and managing user groups, Smart user groups] Creating and managing product profile, manage permissions, managing user and group assignment, SSO setup using Azure, Okta, Google workspace and other IDP's, Setting us SCIM sync, Auto license assignment, Adding directory, Claiming Domain, Setting up Directory trust, Setting up AUSST and RUM for deploying Adobe application updates. Managing registry on Windows and plist in Mac for various troubleshooting. Basic Windows and Mac Troubleshooting involving the shared drive issues and One drive issues, issues related to mapped Network drive, Network Printers, Managing Azure Active Directory user groups, users, Enterprise applications. OU's in Google workspace. Analysing and troubleshooting SCIM sync issues with the provisioning logs. Capturing and analysing SAML trace logs for SSO issues. Analysing Pdapp, installation logs, networking logs for troubleshooting installation issues. Assisting the lagging, freeze and operational issues with Creative cloud applications (Acrobat, Photoshop, Premiere Pro, InDesign, Illustrator and others), Troubleshooting Device drivers, Microsoft office applications and add-ins. Show less