Jamie Grover

Experience

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  United States Marine Corps

  Aug 1994 - Jul 2004

  •Provided timely, detailed and accurate advisement to senior-level management regarding operational and personal issues for over 300 junior, mid, and senior-level personnel.•Ensured that the company's administrative responsibilities were conducted in a timely and accurate manner.•Supervised the development of junior and senior managers ensuring their skills and leadership credibility making them more competitive for future promotions.•Developed and led training programs in preparation for combat.•Tracked personnel and supplies within the company during deployment to Operation Iraqi Freedom.•Reviewed disciplinary and other adverse actions and made recommendations. Show less •Supervised all functions of the company's Logistics Movement Coordination Center to include all facets of Transportation and Material handling Equipment coordination and support.•Ensured that all junior and mid-level operators complied too all local, state, and federal laws and regulations.•Supervised all levels of maintenance on transportation and material handling equipment to include the inspection, diagnostic troubleshooting, and operator's level of inspections on all equipment; as well as maintaining libraries, and inventories for each type of equipment and daily operational commitments.•Conducted and supervised investigations on any and all motor vehicle accident as well as any and all personnel injuries.•Tracked, reviewed, and endorsed all formal buildings and ground safety inspections, and investigation reports.•Planned, coordinated, conducted, and attended safety courses covering all aspects of safety including hazardous waste materials and operations.•Determined the most cost-effective procedures and routes for shipments.•Minimized damage and repair costs through careful management and preventative maintenance.•Managed shipment schedules to maximize productivity and cut costs.•Led warehouse lean improvement initiatives to advance operational efficiencies.•Estimated weights, heights and centers of balance to make precise placements.•Adhered to all requirements and regulations for interstate HAZMAT carriers.•Verified hazardous material product descriptions and determined any discrepancies in the paperwork. Show less

  • 1stSgt

    Jan 2001 - Jul 2004

  • Transportation/Logistics/Maintenance/Operations/Safety Manager, United States Marine

    Aug 1994 - Jan 2001
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  Brink's Incorporated

  May 2004 - Dec 2010

  •Continuously identified ways to reduce costs, improve efficiencies while driving services to positively impact business results in the market.•Reduced risk exposure and implemented measures to reduce worker's compensation injury cost and security losses within the market.•Maintained proper recruitment, selection and training, while mentoring, coaching, and developing the first-line supervisory team.•Oversaw and directed the daily operations for an armored car branch with over 105 employees and $8 million in revenue per year.•Negotiated pricing and business solutions with new and current customers to gain and maintain the highest level of customer services.•Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.•Provided operational support for high-volume financial institutions.•Accessed computerized financial information to answer questions related to specific accounts.•Improved the product development process by incorporating design for lean Six Sigma.•Prepared program operating budgets, budget reports and other financial performance reports.•Created new revenue streams by cultivating successful partnerships with three major banking institutions worth more than $900,000.00 revenue per year.•Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.•Researched clients' business issues and goals to offer appropriate solutions.•Identified and investigated variances to financial plans and forecasts by interpreting financial results.•Analyzed budgets, financial reports and projections for accurate reporting of financial standing.•Assumed ownership of accounting, forecasting and strategic supply planning.•Developed annual budgets in collaboration with the financial director. Show less •Provided direction to Team Leaders for all line of business primarily focused in the areas of Route and Cash Logistics, Operations, Safety and Security.•Reduced labor by 45% for the entire branch within three months of coming on-board by re-evaluating routes and schedules.•Investigated and resolved customer inquiries and complaints in an empathetic manner.•Adhered to all confidentiality requirements at all times.•Promptly responded to inquiries and requests from customers in order to meet their requirements .•Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.•Trained staff on new operating procedures to ensure company services.•Fostered an environment which encouraged continual process improvements.•Kept the warehouse and associated outside areas neat and clean at all times.•Took corrective action in the case of accidents and delays to minimize extra expenses. Show less

  • Branch Manager

    Mar 2005 - Dec 2010

  • Operations Manager

    May 2004 - Mar 2005
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  Brinks Incorporated

  Dec 2010 - Jan 2014

  Regional Training Manager

  •Partnered successfully with Branch Managers and Directors to produce the highest training compliance percentage in the US 95%.•Trained, coached and mentored training staff to ensure smooth adoption of all new training programs.•Audited employee training files to verify compliance of all required training, OSHA, DOT etc. •Explained employee compensation, benefits, schedules, working conditions and promotion opportunities to new employees.•Supported human resources staff with new hire orientations and monthly departmental meetings.•Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.•Coordinated ongoing technical training and personal development classes for staff members.•Organized and edited training manuals, multimedia visual aids and other educational materials.•Delivered a wide variety of courses including topics on communication, team building and leadership.•Selected and assigned instructors to conduct specific training programs.•Reviewed and edited all training materials for accuracy and policy compliance.•Conducted security audits to identify potential problems related to physical security, staff safety and asset protection. Show less

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  Alsco

  Apr 2014 - Jan 2015

  District Manager

  District Manager, American Linen Supply Company (ALSCO), April 2014-Present• Exceed Service and Sales goals in the management of a district of routes consisting of approximately 575 weekly serviced contracted accounts with a generating flow of 3.3M annual sales/revenue. • Independently manage a branch/service center. • Develop and motivate the district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each Route Sales Representative.• Contracted customer negotiations including renewal agreements.• Accountable for A/R collections. • Manage retention and growth by motivating the district to solicit new customers, up-sell/cross- sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Show less

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  WAXIE Sanitary Supply

  Jan 2015 - now

  Service Center Manager

  Responsible for the profitable growth of the San Diego Service Center, including growth of the Service Technician’s and InstallerThe San Diego Service Center has become a very profitable part of the organization in the past 2 years, 2015 over 2014 1040.73% increase, 2016 over 2015 113.79% increase in profitability by bringing customers back to Waxie with excellent customer serviceService includes not only dealing directly with customers, but my service team as well, motivating my Techs and Installer with hands on leadership, learning what they do and helping them do itIncreased the Scheduled Maintenance Checks Program within the San Diego area to 10 customers with various locations Show less