SHAKEEL AHMAD

Experience

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  Telenor

  Feb 2009 - Mar 2010

  Sales Consultant

  Responding to requests for technical assistance and providing customers with appropriate advice, product and service informationDiagnosing and resolving technical device issuesTroubleshooting and translating technical language into simple terms for customersProviding basic training and guidance to customers over the phoneIdentifying and escalating situations requiring urgent attentionManaging customer enquiries / complaints professionallyContact prospective customers and provide them with information on the company that they are representing and the services provided• Up-sell and cross-sell new products or services to existing customers• Generate leads ensuring that DNC lists are respected• Ensure that appropriate information is available of the product or service being endorsed• Schedule appointments with customers with a view to show them product features or offer advice• Follow up on customers who have shown interest in a particular product• Take telephone calls from new customers and provide them with information asked for• Guide potential and existing customers to determine and fulfill their purchase needs• Ensure keeping up with new product development and features• Devise sales and marketing strategies aimed at fulfilling targeted goals• Greet customers as they arrive at the store and provide information• Process returns and exchanges in accordance with cashiers• Ensure customer loyalty by providing exceptional customer services• Follow up on sales as part of an after-sales customer service program• Prepare orders for delivery to customers’ homes or offices• Ensure that products are sealed and packed appropriately and are ready for being transported• Handle merchandise preparation and inventory duties• Make sure that deliveries have been made in a time-efficient manner• Maintain and update sales logs on a periodic basis• Keep records of all conversations and interactions with customers Show less

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  Green Home Energy Solutions

  Jul 2011 - Aug 2012

  Sales Representative

  Offering energy saving products and appliances at homes, businesses or other non-residential premises through VEET Scheme.Products auditing on PremisesBooking appointments with clients for InstallationsRepresenting VEET Scheme through door to door knockHandle merchandise preparation and inventory dutiesFollow up on sales as part of an after-sales customer service programPrepare orders for delivery to customers’ homes or officesKeep records of all conversations and interactions with customersEnsure customer loyalty by providing exceptional customer servicesEnsure that products are sealed and packed appropriately and are ready for being transportedFree Installation of ProductsManaging paperwork For VEET Scheme Show less

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  StarTrack

  Sept 2012 - Aug 2016

  Security & Administration

  Gatehouse security doing access and egress control. Generating SPV paperwork for Line hauls on computer using TEAM software.Creating incident reports & book keeping record.Ensure work practices are conducted in accordance with relevant Legislation and policies in respect to WHS, EEO and Environmental responsibilities.Watching for irregularities such as fire hazards, malfunctions of machines and equipment, lights left on, leaking water pipes and unlocked security doors.Issuing security passes to authorised visitors and giving directions.Monitoring alarms and contacting site supervisors, police and fire brigades by radio or phone if security is breached or fire is detected.Answering inbound/outbound calls.Ensuring the safe delivery of consignments serving customers for pickup and drop off.Maintaining order at site where there are large gatherings of people.Conducting investigations for clients and preparing evidence for court proceedingsDetecting and investigating theft and other unlawful acts carried out in retail establishmentsAdvising clients on security requirements and designing security specificationsWatching for irregularities & protecting premises.Monitoring CCTV & computer alarm system. Show less

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  AIZ Public Accountants

  Aug 2016 - Jan 2017

  Internal Accounts/Administration Clerk

  Preparing and processing documentation related to accounts payable and receivable.Preparing taxation returns for individuals and organisations using ATO portal.Receptionist duties while answering inquiries and providing customers with information about services.Answering, connecting and transferring telephone calls.Receiving and resolving complaints from clients and the public.Performing other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying.Arranging and recording details of appointments.Preparing reports, letters, documents and similar material for publication and electronic transmissionReconciling invoices and despatching payments.Identifying, locating and notifying debtors of overdue accounts in writing, by telephoning and in person, and arranging for payments to be made. Show less

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  Zims Security Pvt Ltd

  Mar 2017 - Mar 2018

  Operations Manager

  Coordinate, manage and monitor the workings of various departments in the organization.Plan the use of human resources. Organise recruitment and placement of required staff. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.Arrangements of training materials for staff.Coordinating with regional offices for pre-requirement of clothing items.

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  Amson Vaccines & Pharma Pvt Ltd

  Apr 2018 - Feb 2021

  Co-Founder at Retail Pharmacy
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  Ahmad Builders & Co

  Dec 2019 - now

  Founding Partner

  Interpreting architectural drawings and specifications.Coordinating labour resources, and procurement and delivery of materials, plant and equipment.Consulting with Architects, Engineering Professionals and other professionals, and Technical and Trades Workers.Negotiating with building owners, property developers and subcontractors involved in the construction process to ensure projects are completed on time and within budget.Preparing tenders and contract bids.Operating and implementing coordinated work programs for sites.Ensuring adherence to building legislation and standards of performance, quality, cost and safety.Arranging submission of plans to local authorities.Building under contract, or subcontracting specialised building services.Overseeing the standard and progress of subcontractors' work.Arranging building inspections by local authorities. Show less

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  Smart Craft Galleria

  Nov 2021 - now

  Managing Director
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  Special Investment Facilitation Council

  Nov 2023 - now

  Administrative Coordinator