Razzaq A.

Experience

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  Nielsen

  Nov 1998 - Apr 2004

  Snr .IT Administrator / RMS Census In-charge

  • Handling and compiling Census Data for more than 80,000 retail stores of Pakistan and leading Data Production Team.• Fixing data Errors in IMDB Software + Generating Census Report for all panels stores.• Providing helpdesk support to the Head Office users / maintaining complete IT Infrastructure. • Upgrade the IT Infrastructure and keep up to date Data Servers / Email Server.

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  Transera International Logistics, DAFZA, U.A.E

  Jan 2004 - Jan 2006

  Snr. IT & FREIGHT FORWARDER EXECUTIVE

  • Worked with CCS, as a Sea/Air Freights Executive.• Providing strong IT helpdesk support to the head office users.• Quoting freights to the customers for export / import shipments.• Shipment costing, budgeting, negotiating freights for the shipments with shipping lines.• Preparing and checking shipments bookings /Daily Reports/Documents/ Invoices.• Summarizing customer’s monthly balance of accounts receivable and to maintaining statements.• Interacting with the Clients in various stages for development of Business.• Coordinating the Delivery chart related to upcoming shipments with concerned parties.• Designed and implemented Shipping Software in MS-Access for Shipment Records and Customer Data. Show less

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  S.Mehboob & Company

  Jun 2006 - Dec 2010

  Snr. IT MANAGER

  • Conducted risk-based IT audits for the Group which included IT Infrastructure Security and Control, Systems and Network Administration, Business Continuity, System procurement, and Financial Applications.• Performed various reviews and assessment to examine and evaluate the adequacy and effectiveness of the IT security controls established, utilizing best practices & industry benchmarking and provided feedback to the Management on the policy/procedures development and user awareness mechanism.• Possess comprehensive understanding of technical processes and procedures related to IT governance, operating systems, network architecture, application development, business automation, environment security and routine IT operations. Evaluated the effectiveness of Disaster Recovery and Business Continuity plan for all business units.• Supervised IT team, monitored budget utilization, provided timely feedback and finalized the audit reports.• Performed vulnerability assessments for different business units by utilizing system/network diagnostics and on-line monitoring tools (i.e. MS-BSA, Exchange Analyzer, Nmap, f-port, SolarWinds etc.)• Providing IT support to 100+ head office users + Remote Offices – Karachi and Dubai. Show less

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  Azadea Group

  Apr 2011 - Aug 2015

  IT Support Team Leader

  • Planning for the store openings / closures / renovations.• Providing 24/7 hours very strong IT support to 300+ head office users & 200+ Retail stores (Fashion / F&B Stores/ Sports / Multimedia) and 40 international brands (ZARA, Massimo Dutti, PAUL Café, Mango, etc.).• Configuring and testing IT Equipment’s (POS Systems / Network Devices/ Print Servers / PDAs / Pathfinders/ Scanners), configuring and maintaining head office and stores CCTV security surveillance systems.Installing and configures specified software packages such as operating systems, business applications and other office tools and performs maintenance applications and troubleshooting. Show less

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  Majid Al Futtaim

  Aug 2015 - Aug 2022

  • Heading the IT Infrastructure department and reporting to the IT Director. Overseeing IT delivery across GCC countries with a team of business analyst, application developers, network specialists, systems engineers and support personnel.• Manage IT Support of 100+ Retail Stores & HO Users. Successfully incorporated the recommendation of 2016 Internal Audit/KPMG Audit. • Timely delivered 50+ high level projects without any single failure + Save more than 2M AED cost on different projects and successfully completed 2 major transitions (67 Monsoon Stores and 2 C&B Stores).• Managing an annual IT Budget of USD 2M with innovative solutions & cost-effective measures resulting in IT savings and improved service delivery. • Lead IT teams on Infrastructure, Data Center, Disaster Recovery, Service Management and Application Development domains as well.• Established IT partnerships and executed strategic projects with world leading brand principles, allowing business the flexibility and confidence to expand in emerging territories. • Remodeled IT strategy and established technology vision aligned to Organization growth strategy. Prioritized IT projects and investments on short & long-term initiatives allowing business to realize early benefits and gain competitive advantage. • • Establishing SLA and Service Management in line with business requirement and industry standards (ITIL) and timely manage and monitor OS and Hardware licenses and patches updates.• Manage and monitor central support desk function and NOC operations through managed service contract, ensuring 99.87% uptime, Vendor monitoring. Collaborate with the ERP team in the preparation and deployment of Store openings.• Established IT partnerships and executed strategic projects with world leading brand principles, allowing business the flexibility and confidence to expand in emerging territories. Show less

  • Snr. Infrastructure Delivery Manager

    Apr 2021 - Aug 2022

  • Head of Infrastrucutre -IT and Digital (MENA)

    Aug 2015 - Apr 2021
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  Al Ghurair Group

  May 2022 - now

  Snr. Manager - Infrastructure Delivery/Smart IT

  - Designs and develops technology solutions for current and upcoming SAGRE Shopping malls and residentials/mixed use projects based on SAGRE and industry standards.- Liaises closely with SAGRE stakeholders to ensure projects are scoped and delivered according to business requirements- Works closely with SAGRE IT's business application and operations teams for architecture, design and delivery of technology solutions.- Identifies optimization opportunities to reduce costs and leverage existing investments#Strategic Role #Operational Role #External Interactions #People Management Show less

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  NEOM

  Aug 2024 - now

  Head of IT - Retail

  • ERP Implementation for Retail Business at NEOM and driving IT Infrastructure enablement and architecting solution design.• Collaborated with cross-functional teams to ensure successful project delivery and stakeholder satisfaction.