Cynthia Ryan

Cynthia Ryan

Sr. Business Analyst

Followers of Cynthia Ryan264 followers
location of Cynthia RyanJacksonville, Florida, United States

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  • Timeline

  • About me

    Product Owner IT Manager at Johnson & Johnson

  • Education

    • Keller School of Management

      2001 - 2003
  • Experience

    • Bank of America

      Jan 1996 - Jan 2000
      Sr. Business Analyst
    • Wachovia Bankcard Services

      Jan 2000 - Jan 2001
      Senior Business Analyst
    • Wachovia Bankcard

      Jan 2000 - Jan 2001
      Sr. Business Analyst
    • Genuine Parts Company

      Jan 2001 - Jan 2003
      Business Analyst
    • Home Depot

      Jan 2001 - Jan 2007
      SAP BW Analyst
    • Johnson & Johnson

      Jan 2007 - now

      Service Level Manager for manufacturing applications overseeing Incident Management (Break/Fix), Problem Management, Service Request Management, Change Management and Security Administration.

      • Product Owner IT Manager

        Jul 2019 - now
      • Product Owner IT Manager

        Jul 2019 - now
      • Service Level Manager - Johnson & Johnson Technology Services

        Dec 2015 - now
      • SAP BW Lead

        Jan 2007 - now
      • SAP IT Lead

        Jan 2007 - now
  • Licenses & Certifications

    • Certified Analytics Professional (CAP) Cert Prep: Domains 1–4

      LinkedIn
      May 2021
      View certificate certificate
    • Learning SAP Analytics Cloud

      LinkedIn
      Apr 2020
      View certificate certificate
    • Professional Scrum Master 1

      Scrum.org
      Jul 2016
    • ITIL® Intermediate Certificate in IT Service Operation

      PEOPLECERT
      Apr 2016
    • ITIL® Foundation Certificate in IT Service Management

      PEOPLECERT
      Nov 2015
  • Honors & Awards

    • Awarded to Cynthia Ryan
      Professional Scrum Master PM1 Scrum.org Jul 2016