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Cynthia Ryan

Sr. Business Analyst

264 followers

Jacksonville, Florida, United States

Connect with Cynthia Ryan to Send Message

Connect with Cynthia Ryan to Send Message

Timeline
About me
Product Owner IT Manager at Johnson & Johnson
Education
- Keller School of Management
  2001 - 2003
Experience
- Bank of America
  Jan 1996 - Jan 2000
  Sr. Business Analyst
- Wachovia Bankcard Services
  Jan 2000 - Jan 2001
  Senior Business Analyst
- Wachovia Bankcard
  Jan 2000 - Jan 2001
  Sr. Business Analyst
- Genuine Parts Company
  Jan 2001 - Jan 2003
  Business Analyst
- Home Depot
  Jan 2001 - Jan 2007
  SAP BW Analyst
- Johnson & Johnson
  Jan 2007 - now
  Service Level Manager for manufacturing applications overseeing Incident Management (Break/Fix), Problem Management, Service Request Management, Change Management and Security Administration.
  - Product Owner IT Manager
    Jul 2019 - now
  - Product Owner IT Manager
    Jul 2019 - now
  - Service Level Manager - Johnson & Johnson Technology Services
    Dec 2015 - now
  - SAP BW Lead
    Jan 2007 - now
  - SAP IT Lead
    Jan 2007 - now
Licenses & Certifications
- Certified Analytics Professional (CAP) Cert Prep: Domains 1–4
  LinkedIn
  May 2021
  View certificate
- Learning SAP Analytics Cloud
  LinkedIn
  Apr 2020
  View certificate
- Professional Scrum Master 1
  Scrum.org
  Jul 2016
- ITIL® Intermediate Certificate in IT Service Operation
  PEOPLECERT
  Apr 2016
- ITIL® Foundation Certificate in IT Service Management
  PEOPLECERT
  Nov 2015
Honors & Awards
- Awarded to Cynthia Ryan
  Professional Scrum Master PM1 Scrum.org Jul 2016

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