Vishwa Patel

Experience

• 

  Walmart

  Apr 2019 - Jul 2021

  Fashion Sales Associate

  - Maintain strong product knowledge to answer customer inquiries and provide product recommendations.- Assisted in the visual merchandising and replenishing the merchandise of the store. - Made sure that all the correct promotions are displayed and are in correct place.

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  Concentrix

  Jul 2021 - Sept 2022

  Technical Support Advisor

  - Troubleshoot basic and routine customer issues that are technical in nature based mainly on macOS and iOS and more, including hardware, software, networking, or other designated client products.- Listen attentively to customer needs and concern; demonstrate empathy while maximizing opportunity to build rapport with the customer.- Clarify customer requirement, probe for understanding.- Helping customer to install, setup and troubleshoot macOS and iOS.- Participate in activities designed to improve customer satisfaction and business performance. - Prepare complete and accurate work including appropriate notating accounts as required. Show less

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  Mohawk College

  Sept 2022 - Dec 2023

  Information Technology Service Desk

  - Maintaining records and informing user about the process and track data for services.- Imaging academic and administrative workstations, data transfers on administrative systems.- Troubleshooting data projectors and audiovisual equipment in Smart labs.- Project work as needed such as renewals.- Configuring and managing MFA policies and settings in Azure AD to enforce multi-factor authentication for user accounts.- Manage user onboarding and offboarding process and procedure.- Managing asset tracking of computer equipment such as CPUs, laptops, monitors, IP phones and printers.- Testing software installations and imaging with Windows 10 and System Center Configuration Manager.- Dismantling existing computer systems and moving them to the designated storage locations. Show less

• 

  Skyline Group of Companies

  Dec 2023 - now

  IT Sevice Desk Technician