
Bryan Kortcamp
Senior Customer Service Rep

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About me
Director, Campus Safety and Emergency Management at The Master's University
Education

The Master's College and Seminary
2011 - 2017Bachelor's degree Christian Ministry Magna Cum Laude
El Camino College
1992 - 1993General
Experience

Network Courier Service
Jan 1998 - Jan 2005Senior Customer Service RepDetailed handling of time sensitive documents and packages from pick up to delivery. Worked closely with many contracted agents including the commercial airlines to fly these deliveries to their destination. Flight tracking and scehduling was provided as well as hand carried and delivered packages. Some clients included 20th Century Fox, New Line Cinema, Paramount Pictures, St, Jude Medical, Pacemaker inc. and others.

Artistica Metal Designs
Jan 2005 - Jan 2008EDI CoordinatorI came to this position with no knowledge of the EDI system. In 3 years I had grown to not only learn the EDI software and processes, but also was involved in shipping and customer service as well. My job was to work with some of our biggest clients to process their orders via the EDI system and then schedule them to be shipped on several different freight carriers. During my time here I essentially eliminated the loss of revenue from charge-backs due to errors in the EDI process. I was laid off due to the downturn in the housing market, Show less

Three Reasons Financial
Jan 2008 - Jan 2009Independent ContractorResearched foreclosure properties with intention to buy and re-sell

The Master's University
May 2010 - nowOverseeing all aspects of Campus Safety Operations including (Patrol, Firearms Training and Certification, Access Control and Security Systems, Video Surveillance Systems). Clery Act Administrator. Oversight of Campus-wide Emergency Operations including (Developing and maintaining written plans and documentation, Develop and maintain annual training programs, Manage on-site emergency supply cache, Oversight of the Emergency Operations Center, FIrst Responder in all campus emergencies). Member of the general committee for occupational safety of TMU, Campus Event Planning, Title IX Investigator. Advising Executive Leadership on criminal and security related matters as well as emergency response protocols. Show less In addition to overseeing the patrol operations division of the Campus Safety department, I am now also involved with Emergency Management, Risk Mitigation and Planning, as well as Work Place Safety. I maintain several disaster prevention plans and safety plans for The Master's University and I plan and facilitate training for various groups ranging from new students up to the executive team of the college. I have designed and facilitated several full scale exercises on the campus including a campus wide lockdown drill and an active shooter training exercise in conjunction with the Los Angeles County Sheriff's and Fire departments. I also maintain a relationship with the City of Santa Clarita Emergency Management Office.In 2016 The Master's University began an armed officer program. This added another complex layer of training and programmatic changes to the way in which we run our department. We now have several armed officers on campus and we work closely with our local LASD station to coordinate training and ensure that our officers are meeting the highest standards when it comes to Armed Private Security.I am working through credentialing programs in Emergency Management including ICS (through 400) and am pursuing certifications through California State Training Institute (CalOES) and The International Association of Emergency Managers (IAEM). Show less I have transitioned to the role of Field Training Officer. In this role I report to the Assistant director and work closely with him and the Director on our field training program for our officers. This includes planning and facilitation monthly department meetings with all of our officers as well as running point on the initial training of all new officers. This position requires me to keep accurate training records of all officers in relation to state regulations regarding the private security industry. During this time I was able to re-write and update our new officer training manual and streamline the process of training new officers to ensure that they were ready to go onto a patrol shift with all of the knowledge and certifications necessary to do an effective job in protecting our students, faculty, staff, and property here at The Master's University.In this role I was also able to obtain CPR/AED instructor credentials from both the American Heart Association as well as the Red Cross. Show less
Director, Campus Safety and Emergency Management
Nov 2020 - nowLieutenant-Campus Safety / Emergency Manager
Jul 2020 - Nov 2020Lieutenant of Campus Safety (Armed Offficer)
May 2015 - Jul 2020Field Training Officer
May 2013 - May 2015Campus Safety Officer
May 2010 - May 2013
Licenses & Certifications

Cal/OSHA Standards for General Industry
OSHA Training Institute Education CentersJul 2015
Institutes of Higher Education Threat Assessment Training
FBI NCAVC TrainingJul 2015
Managing Critical Incidents for Higher Education Institutes - A multidisciplinary approach
Texas A&M Engineering Extension ServiceJul 2016
ICS-300 Intermediate ICS for Expanding Incidents
Texas A&M Engineering Extension ServiceJun 2016
IS 200 ICS For Single Resources and Initial Action Incident ICS-200
FEMAMay 2016
IS-700 National Incident Management System, An Introduction
FEMAJun 2016
First Aid / CPR / AED Instructor
American Red CrossFeb 2015
ISP-1 (The Emergency Manager)
FEMAJul 2015
IS100HE (Incident Command for Higher Education)
FEMAApr 2015
IS-120.a An Introduction to Exercises
FEMAJan 2016
Languages
- enEnglish
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