Daniel Kigen

Experience

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  Cisco

  Jan 2014 - Jan 2017

  Cisco Instructor
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  SimbaNET (T) LTD

  Jan 2017 - Dec 2017

  Technical Support Engineer

  Duties:Providing accurate and timely technical support to customer on WAN and LAN connection via email, on phone or electronically by Use of Network Management Tools/Servers such as Solar winds, Cacti, Huawei GPON U2000, Telsima StarMax, Aperto Wave Centre, Tainet GPON for network management and administrationTroubleshooting internet,voice and data networks that ride on SDH (Synchronous Digital Hierarchy), HFC(Hybrid Fiber-Coax Cable ), Cable Modem Termination Systems(CMTS), Metro Fiber, GPON (Gigabit Passive Optical Networks ), Point to Point, WiMax, MPLS and VSAT networks. Monitoring of major local and international backhaul networks, resolving DNS, web and mail issues. Show less

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  Wananchi Telecom Limited

  Dec 2017 - Sept 2018

  Technical Network Engineer

  Duties:establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards;the design and implementation of new solutions and improving resilience of the current environment;maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation;undertaking data network fault investigations in local and wide area environments, using information from multiple sources;securing network system by establishing and enforcing policies, and defining and monitoring access;the support and administration of firewall environments in line with IT security policy;updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations;reporting network operational status by gathering, prioritising information and managing projects;upgrading data network equipment to latest stable firmware releases;configuration of routing and switching equipment;configuration of hosted IP voice services;basic configuration of firewalls;remote support of on-site engineers and end users/customers during installation;remote troubleshooting and fault finding if issues occur upon initial installation;capacity management and audit of IP addressing and hosted devices within data centres;liaising with project management team, 3rd line engineers and service desk engineers on a regular basis;speaking with customers via email and phone for initial requirement capture. Show less

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  Kenya Red Cross

  Sept 2018 - Jan 2020

  Broadcast Specialist

  Designing and implementing new network solutions and/or improving the efficiency of currentnetworks and Broadcast systems.• Deliver simple, sustainable and repeatable solutions and processes.• Work closely with our Network Engineering & Deployment teams to ensure operational readinessfor new deployments• Drive standards across the network and ensure that we are fully compliant to those standards andpolicies.• Troubleshoot networking, routing and interconnectivity issues, including troubleshooting ofnetwork device configuration and low level application interaction.• Installing, configuring and supporting network equipment including routers, proxy servers,switches, WAN accelerators, DNS and DHCP• Site surveys before projects kick off and Procuring network equipment and managingsubcontractors involved with network and system installation• Drive event deep dives for large-scale events, deliver high-quality documentation for the eventsand drive corrective actions to completion Show less

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  Nation Media Group

  Feb 2020 - Dec 2022

  System Engineer

  Maintenance of broadcast servers & software, satellite systems, microwave systems, audiovisual equipment, power and air conditioning systems, which support generation, processing,aggregation, distribution, and transmission of content• Installation, configuration, testing, and maintenance of broadcast and transmission equipment• Designing and implementation of new systems to improve quality of broadcasting andtransmission• Setting up and maintenance of studio and link systems necessary for news gathering and outsidebroadcast operations• Diagnosis and repair of faulty equipment and giving appropriate recommendations• Identification and implementation of alternative methods of service provision to minimize therisk of service loss when equipment fail• Making sure that the broadcasting division stays up-to-date with changing technology andalways applies the most appropriate technology• Planning and implementation of maintenance schedules for all systems• Provision of operational support to all users of broadcast systems• Identify and troubleshoot recurring platform issues and ability to effectively engage with mid andsenior-level engineering teams for full resolution Show less

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  Standard Group PLC

  Dec 2022 - Jul 2023

  Network Security Engineer

  • Administer and maintain service availability of LAN, WAN, WLAN, VPN, IP telephony, Internet connectivity, Audio Visual equipment as per the stipulated SLA• Perform day-to-day maintenance, troubleshooting and monitoring of the Network and Security infrastructure• Perform Vulnerability Assessment and penetration tests on the network infrastructure and other information systems and prepare high level and technical detailed reports• Work with service desk to ensure 2nd level and 3rd Level tickets are resolved within the stipulated SLA• Ensuring preventive maintenance and software updates of active network and Security systems is carried out as per the policy• Manage and Maintain Network and information security as per the recommended standards• Carryout Network Infrastructure Backups and Failover redundancy tests regularly as per the policy• Prepare appropriate reports to help in operations and decision-making• To coordinate, manage and liaise with vendors to ensure that service level agreements are achieved and maintained• Develop ICT related content for the user awareness training• Manage and coordinate network infrastructure projects• Advises the business on process improvements, new technologies, innovations and products Show less

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  Wananchi Group

  Jul 2023 - Oct 2023

  Team Leader - Technical Support Engineers

  • Supervision of Technical Support Team to ensure the right Skilling• Service recovery for individual customers and customer base• Data Analysis, Reporting, and Feedback• Process Improvements• Collaborating and Business Support• Training and Team Leadership.

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  ISAT Africa Ltd FZC

  Nov 2023 - now

  Global IP Core Networks

  • Ensure ISAT Global core Network is running efficiently and is secured from public network.• Manage, Operate & maintain network management systems such as SolarWinds and Zabbix• Manage all existing and new NNI's and cross-connection with partners for various services.• Design, implement, and manage IP networks based on business objectives and project requirements.• Managing and running all satellite Hub systems and Network installed in teleport & and outside teleport for smooth operation.• Perform site 2G/3G/4G/5G drive tests, Work with the NOC to troubleshoot site GSM problems, and diagnose.• RF related problems such as interference, dropped call, SDCCH failure, etc.• Perform RF site surveys, system evaluations and systems analyses including architecture andinfrastructure assessments• Participate in solution design, testing, implementation, commission, and maintenance.• Manage new VSAT and radio link installations and service changes as per Project Tracking Forms Show less