Aaron Beals

Experience

• 

  Verizon Wireless

  Jan 2008 - Mar 2019

  - Headed project teams comprised of Developer, Architects, System Testers, Business Analysts, and Business Owners over multiple time zones. - Recruited top talent and conducted training for new employees on systems. - Managed various data warehouses, databases, specialized APIs, web applications, software packaging, security audits, and code reviews.- Led the development for 30+ applications including security authorization systems, representing all Operations and Resource Management systems for any new or existing initiatives.- Tailored education plans for employees, partnering with Training teams to build onsite and virtual courses. - Audited ROI, Customer Satisfaction, Reduction of Work, and Utilization metrics for implementation and provided data that supported the development of strategies to meet performance gaps. - Reviewed new development and server software products that reduced costs through automation or licensing.- Worked in concert with Infrastructure, Security, and Governance teams to assess new cloud technology to be leveraged toward the reduction of on-site hosting of application and database servers. - Main point of contact for Business Stakeholders, overseeing the full software development life cycle and resolving escalated issues and developing solutions. - Mobilized numerous integration projects employing extensive micro-service connectivity libraries to connect PeopleSoft, VZTrain, Messaging, and Scheduling systems to automate enrollment, and training scheduling. - Directed data integration initiatives that migrated thousands of data sources into a single source allowing for significant cost savings and more reliable data. Show less - Lead Developer for Web, Database, and Reporting projects. - Created databases including MS SQL Server, Oracle 9i-11g and user interfaces including Java, JSP, HTML, Ajax, C#, .NET. XML, JSON, and Microservices. - Headed the Enterprise Callout initiative that allowed Resource Management the capacity to monitor employees unable to attend work, system automatically interfaced with IEX to update employee schedules and deliver notifications to senior leadership.- Captained operations for Messaging, including developing database integration for system processes to merge with systems, and web services for approved applications to integrate with the systems; system was adopted across the HQ suite of DB processes.- Critical role in the completion of the RMMessaging project, a User interface for Resource Management teams that delivered bulk messages to employees for effective operational alignment. - Directed activities for ShiftBid, a system that managed multiple shift bids per year for Customer Service employees nationwide, implemented system reduced overhead and eliminated Rep to use phone time for bidding processes resulting in 25K work hours saved per year. Show less

  • Manager / Team Lead: HQ IT Member Technical Staff IV

    Nov 2012 - Mar 2019

  • DB/Web/Reporting Developer/Team Lead: West Area IT: Senior Systems Analyst

    Jan 2008 - Nov 2012
• 

  SanMar

  Nov 2021 - now

  Application Support Supervisor

  - Managed and supervised a team of Application Support Analysts across 4 teams (WMS Tier 2, Enterprise Solutions, Integrations Tier 1, Integrations Tier 2)- Coached, mentored, and developed team through regular performance evaluations and check-in's- Provided technical support and assistance to address/resolve tickets- Provided support for all supported System issues across all environments- Worked collaboratively with Software development team to ensure production support for new features and products- Proactively identified, reported, tracked, documented and communicated errors and potential issues.- Monitored support workflow and productivity to ensure service level agreements were met, assisting where necessary.- Drove and communicated the long-term vision and goals of the team.- Screened, interviewed, and onboarded qualified candidates to fill team openings.- Lead initiatives and process improvement projects for the team and department.- Created, tracked, and reported key support metrics with the Application Support team as well as with Senior Leadership.- Proactively communicated with customers to avoid escalations. When escalations occurred, worked with customers to deescalate and follow through on commitments made on escalation calls.- Established and maintained an environment conducive to team building, cross-department communications and excellent customer service. Show less