Nathan Patterson

Experience

• 

  EB Games

  Nov 2003 - May 2005

  Assistant Store Manager

  Responsible for daily cycle counts. Inventory. Incoming and Outgoing Shipments. Training of new hire employees. Customer assistance and care in a professional manner.

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  The Sharper Image

  May 2005 - Jun 2006

  Sales Associate

  Provided customer assistance on products throughout the store. Sales graded on a UPT system, and comissions earned from sales and company warranties sold.

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  Sam's Club

  Jun 2006 - Dec 2006

  Tire Technician

  Completed new tire installations / battery installations / rotation and balances for customer vehicles in a timely, efficient, and professional manner.

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  Charter Communications

  Dec 2006 - now

  Responsibilities include workload intake from our Inside Plant and Outside Plant partners as well as lateral departments and utilizing data from weekly analytic reports to ticket, license, and manage various scopes of work such as IP allocation work involving reserving and forecasting for upcoming deployments including, but not limited to Remote OLTs, Cable Modem Termination Systems (CMTS), Cisco / Juniper CIN Switches for RDOF deployments, Harmonic vCMTS devices for DAA R-PHY architecture ensuring all service needs are met before handing off to our Activation & Deployment partners for configuration and deployment. Other notable projects and scopes of work include CCAP, OFDM & OFDME, OFDMA, High-Split, and network capacity checks for future business customer additions. Show less Responsibilities include workload intake from our Inside Plant and Outside Plant partners and utilizing data from weekly analytic reports to ticket, license, and manage various scopes of work such as RF plant node splits, de-combines, re-combines, new node additions and more which ultimately drives improving customer experiences, day by day. IP work requirements such as reserving and forecasting for upcoming deployments including, but not limited to Remote OLTs, Cable Modem Termination Systems (CMTS), Cisco / Juniper CIN Switches for RDOF deployments, and ensuring all service needs are met before handing off to our Activation partners to deploy. Other notable projects and scopes of work include CCAP, OFDM Expansion, OFDMA upgrades, and network capacity checks for future business customer additions. Show less Responsible for maintaining all network devices ranging from Juniper QFX5100s, Juniper QFX10002s, Juniper EX4300s, Cisco ASR9K platforms. Primarily worked alongside DOCSIS within a External Team in support of CMTS deployments, OLT deployments, and bandwidth augmentations to existing network devices to increase capacity for CCAP and high utilization mitigation. Worked with External Team members to develop the early stages of automation for BAU DOCSIS work as well through building configuration templates based upon company standards and procedures to be utilized with Microsoft Excel and Python tools in order to accelerate method of procedure creation in order to increase accuracy of said methods of procedure and minimize human error as well as customer impact. Show less Responsible for maintaining all network devices ranging from Cisco RF-Gateways, ARRIS E6Ks, ARRIS C4s, Cisco uBR10012, and Cisco CBR8 devices, remotely, spanning the Turlock, Gilroy, Watsonville, Bakersfield and Porterville CA systems, San Luis Obispo, Atascadero markets, Reno, NV markets, as well as Washington, Idaho and Oregon markets.Configuration, troubleshooting and hardware installations of said equipment in respective headends and hub sites. Monitoring for IP consumption and implementing new scopes to accommodate customer growth. Working with Headend engineers to ensure wiring standards developed by DOCSIS Operations group. Show less Responsible for maintaining all network devices ranging from Cisco RF-Gateways, ARRIS E6Ks, ARRIS C4s, Cisco uBR10012 devices, remotely, spanning the Turlock, Gilroy, and Porterville CA systems, San Luis Obispo, Atascadero markets, Texas markets, Reno, NV markets, as well as Washington and Oregon markets.Configuration, troubleshooting and hardware installations of said equipment in respective headends and hub sites. Monitoring for IP consumption and implementing new scopes to accommodate customer growth. Working with Headend engineers to ensure wiring standards developed by DOCSIS Operations group. Show less Responsible for maintaining all network devices ranging from Cisco RF-Gateways, Arris E6Ks, C4s, Cisco uBR10012 devices spanning the SoCal Metro Market, Riverside, Turlock, Gilroy, and Porterville, CA systems, Mountain State markets, as well as Texas.Also responsible for configuration, troubleshooting and hardware installations of said equipment inrespective headends and hub sites, as well as monitoring for IP consumption and implementing new scopes to accommodate customer growth; working with Headend engineers to ensure wiring standards developed by DOCSIS Operations group. Additional support for Charter Business customers involving the installation of Cisco ME3400 and ME3750 Metro ethernet switches while also running and installing all fiber optic cables from patch panels to said devices both on site and in the headend utilizing up to 16 channel CWDM/DWDM devices as well as assisting Transport teams in installation of ROADM linecards for circuit turn-ups. Show less Use of tools CSG, CEON, TAM, WFX, and CSR Tool. Receive calls using Cisco 7942 IP Phones. Provision Cable Modem devices using CEON, inputing data pertaining to customer accounts in CSG, as well as CEON. Monitoring Technician routes / current status using WFX, as well as moving jobs to and from technicians in order to meet customer appointment timeframes. Use of TAM in order to make tickets to report violations / infractions, as well as escalating to system technicians for repair of physical outside plant. Show less

  • ANT Network Engineer IV

    Jun 2023 - now

  • ANT Network Engineer III

    Apr 2021 - Jun 2023

  • CBO Network Engineer II

    Jan 2020 - Apr 2021

  • NTO DOCSIS Network Engineer II

    Jul 2018 - Jan 2020

  • NTO DOCSIS Network Enginer I

    Aug 2017 - Jul 2018

  • DNT Network Engineer I

    Dec 2015 - Aug 2017

  • DNT Network Specialist II

    Jun 2011 - Dec 2015

  • Dispatcher

    Aug 2010 - Jun 2011

  • TAC Network Specialist II

    Apr 2010 - Sept 2010

  • TAC Network Specialist I

    Feb 2008 - Apr 2010

  • Warehouse Technician

    Dec 2006 - Feb 2008