Ron Jensen

Experience

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  RSystems Inc.

  Nov 2004 - Aug 2009

  IT Analyst

  • Responsible for troubleshooting and resolving interoperability issues with the enterprise Good Messaging product suite, including: deployments, upgrades, maintenances and disaster recovery.• Manage customer satisfaction with Service Level Agreement, escalations and co-ordinate with engineering and Product Management teams.• Configure and troubleshoot Microsoft Active Directory and Exchange environments (2000/2003/2007) including networks, firewalls and securities. Help troubleshoot and setup Goodlink Servers and end-user’s devices.• Monitor and debug client and server processing via Network Operation Center (NOC) tools. Setup Pocket PC, Blackberry and Palm devices.• Worked with the major USA, UK, and Australian wireless carriers and partners: AT&T, T-Mobile, Verizon, Sprint, Vodafone, Telstra to resolve GSM, CDMA and GPRS technologies. Show less

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  Seagate Technology

  May 2012 - Dec 2013

  Professional Services Engineers

  • Responsible for assisting new and existing customers setup the Evault Enterprise Cloud Backup Solution and Endpoint Protection.• Assisted customers with many varieties of backup types such as, flat files, Exchange Database, SQL Database, ESX, IBM iSeries, Linux, and Bare Metal Backup.• Helped customers and partners make business-critical decisions regarding proper data protection techniques to ensure full recovery when needed.• Diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to the service and product offerings.• Created documentations usable by technical and non-technical customers.• Assumed full-responsibility of escalated critical customer and alliance partner cases, and seeing them to resolution.• Worked with senior management, channel managers, development and product management teams on technical escalations and product design. Show less

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  Oracle

  Feb 2014 - Mar 2022

  Cloud Incident Manager

  • Responsible for driving major incidents to a successful and quick resolution by working in tandem with peers in other resolving groups• Follow standard practices and procedures in identifying major incidents by analyzing situations or data and bringing them to a successful closure. • Act as an escalation point (Single Point Of Contact) for Global Service Desk support teams based in the global interaction centers and Network monitoring teams, as well as field offices and other Lines of Businesses.• Actively participate in projects with one or more resolving groups in aiding cross boundary collaboration for process improvements and in curtailing escalations and major incidents. • As a knowledge resource; work in close coordination with the training team by actively contributing to employee training, building knowledge and process documents, document verification etc. Show less

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  Onward Technology

  Mar 2022 - Jan 2023

  Senior Desktop Support Administrator

  • IT Admin/Support for multiple charter schools in Utah.• Administration of servers, desktop computers, copiers, routers, switches, firewalls, phones, content filters, WAP, software deployment, security updates, Google domain, Office 365, and software patches.• Manage multiple Windows 2012 and Windows 2016 servers. Support and maintain 1000+ active mobile and desktop workstations, and Apple and Chrome device support. • Documentation of network infrastructure and changes.• Research to resolve issues at various locations of responsibility.• Create, distribute and troubleshoot GPOs, manage and assign user roles, and diagnose and troubleshoot LAN/wide area network (WAN) network connectivity issues. Show less

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  The Church of Jesus Christ of Latter-day Saints

  Feb 2023 - now

  Major Incident Manager