Matthew Heroy

Experience

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  Scantron

  May 2007 - Apr 2015

  Tech Support Specialist

  • Work with clients to document problems• Took the lead on troubleshooting clients' issues• Worked with lower tier tech support agents to resolve more difficult problems• Created and executed complex SQL statements to correct data issues• Worked directly with development to correct any found bugs• Built and maintained a C#/AJAX application allowing access to internal hosted functions by non-administrators. This product also maintained environment information• Served as a backup/trainer of the internally hosted administration staff Show less

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  Agrium

  Apr 2015 - Dec 2016

  Deployment specialist for non-ERP applications

  • Managed code through TFS through all branches of software• Deployed applications to Citrix servers and Windows servers using a combination of scripting and deployment tools (Octopus Deployment tool)• Managed multiple environments' servers with regards to installation of applications and patches• Developed more complex SQL scripts to correct data and archive older data

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  VMware

  Feb 2017 - now

  Staff Technical Support Engineer

  Provide support for Cloud Director productBug reviews for other engineers before development is brought inExpert on the database and code for the Cloud Director product