
Liam Fritchley
Learner

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About me
Desktop Support Specialist at Deltek
Education

Remit IT Academy
2013 - 2014Level 3 In ICT Systems and Principles & Level 3 Diploma in ICT Professional Competence ICT SystemsIT Support

Derby Collage
2011 - 2013BTEC Extended Diploma, Computer Networks & Security BTEC Extended Diploma Distinction, Merit, MeritActivities and Societies: Rag Week - Raising money for charity by holding a gaming tournament. Gained Level 3 in Computer Networks & Security

Friesland School: Specialist Performing Arts College
2006 - 2011Activities and Societies: U-Mag - Student Magazine (Design and Web Production) Studied my GCSE's
Experience

Remit IT Academy
Sept 2013 - Sept 2014LearnerStudying ICT Systems and Principles & ICT Professional Competence

The White Hills Park Federation Trust
Sept 2013 - Jan 2016Junior IT Services Technician
Sept 2014 - Jan 2016Trainee IT Services Technician
Sept 2013 - Sept 2014

Union Square Software Ltd
Jan 2016 - Nov 2016Upgrade Technician
Deltek
Nov 2016 - nowDesktop Support Specialist
Oct 2024 - nowCustomer Care Analyst
Mar 2021 - Oct 2024Associate Customer Care Analyst
Jan 2018 - Mar 2021Associate Consultant
Nov 2016 - Jan 2018
Licenses & Certifications
- View certificate

Creating Positive Conversations with Challenging Customers
LinkedInNov 2020 - View certificate

Windows Server 2016: Installation and Configuration
LinkedInMay 2020 - View certificate

MTA: Networking Fundamentals
MicrosoftJan 2014 - View certificate

Leading Projects
LinkedInOct 2019 - View certificate

MCPS: Microsoft Certified Professional
MicrosoftJan 2014 - View certificate

Windows Server 2016: DNS
LinkedInAug 2020 - View certificate

Customer Service: Call Control Strategies
LinkedInJul 2024 - View certificate

Managing Your Emotions at Work
LinkedInSept 2020 - View certificate

Speaking Up At Work
LinkedInFeb 2021 - View certificate

Delivering Bad News to a Customer
LinkedInAug 2020
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