Rob Farrell

Experience

• 

  Power of 7 Limited

  Oct 2001 - Aug 2002

  IT Consultant / Creative Executive
• 

  Ard Services Limited (Statoil)

  Dec 2004 - Jan 2006

  Front Line Supervisor
• 

  Esmonde Motors Limited

  Feb 2006 - Sept 2007

  Junior Sales Representative
• 

  Thrifty Car Rentals Ireland

  May 2008 - Mar 2013

  Based in LeasePlan's head office in Sandyford. Managing all LeasePlan's short and long term hires under the Thrifty and Europcar umbrella country wide. This involves the timely logistics in collection and delivery of all rental vehicles to LeasePlan customers. Organising ad hoc rentals for unforeseen instances such as accidents and breakdowns. Monitoring LeasePlan's billing, constantly making sure all of our invoices are correctly and billed in a timely manner. Making sure individual credit/debit notes are issued within the specified timeframe As the largest leasing and fleet management company in the country LeasePlan demand quality at all times. Show less Essentially a face to face inbound sales role. Grassroots up selling; building rapport and prospecting customers to qualify their needs, offering the correct products to the correct customers every time. Practising price discrimination to maximise profits. Managing multiple clients at once both in person and on the phone in the bustling office site. Thriving and performing in the high pressure and often stressful environment. While role often involved indiscriminate ruthlessness at times my manner was never anything less than friendly and light-hearted, both with customers and colleagues. Show less

  • Account Liaison

    Oct 2012 - Mar 2013

  • Customer Service Representative

    May 2008 - Oct 2012
• 

  Visit Ireland Travel

  Sept 2008 - Sept 2009

  Customer Service Representative/Supervisor

  Working with customers who were predominantly but not limited to foreign nationality tourists. Role involved finding the best tours and breaks throughout Ireland that would offer that customer the most wholesome experience while visiting Ireland. The key to this position was to make sure customers were receiving the best package for themselves, if customers felt that they had booked a bespoke package this would most often alleviate any cognitive dissonance. This was of the upmost importance as regularly customers would book 3 or 4 tours during their week long stay in Dublin. Show less

• 

  Europcar Mobility Group

  Mar 2013 - now

  Total responsibility for all reporting and business intelligence for the group across all functions and brands for example GoCar, TradeMotors.ie, and Carhire.ie End-to-end (ETL) database schema design and administration through to iterative dashboard and application design. Currently predominately using SQL Server and Qlik Products although very comfortable with competitors’ products Experience deploying advanced analytics with both Python and R using SSE Solely responsible for maintaining multiple data sources for example web connectors/APIs to SFDC, Zendesk, Office365, RentalMatics, and any other sources as and when required Delivering efficiencies and productivity savings through a combination of process automation (Qlik Publisher), scheduled reporting (Qlik nPrinting/SSRS), and real-time dashboards (Qlik Sense/SSRS) Led the project management of several key company initiatives, working across multiple stakeholders, managing timelines, and communicating both progress and blockers to ensure smooth execution Show less

  • Data Product Expert

    Nov 2023 - now

  • Reporting and Business Intelligence Manager

    Apr 2018 - Nov 2023

  • Trade Sales Consultant

    Jun 2014 - Apr 2018

  • Assistant to Director of Business Development

    Mar 2013 - Jun 2014