
Ann Nguyen
R&D Officer

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About me
Design Manager at Lightspeed Commerce (SaaS)
Education

Nanyang Technological University Singapore
2004 - 2008B.S Mechanical Engineering; Mechanical DesignB.E (2nd class honor), Mechanical Engineering, Specialization in Mechanical Design

Chiba University
2010 - 2012Master Human Computer InteractionM.S., Asian Global Design programJapanese Government ScholarshipSpecialization in human ergonomics and human interface
Experience

Hitachi Elevator Asia
Jun 2008 - Aug 2009R&D Officer• Executed cost-saving projects by sourcing new suppliers, improving manufacturing processes, and enhancing current parts' designs.• Revised product specifications to comply with regulations in different countries.• Designed elevator mechanical parts and managed technical inquiries.• Established design standards for the design department.• Developed interfaces for the newly implemented Destination Floor Reservation System.

SINGHOST.NET Pte. Ltd
Sept 2009 - Mar 2010UI Designer• Developed task flows and high-fidelity wireframes for a customized online content management website and the DBS Limousine online booking system.• Designed interfaces for various website design projects.• Prepared mockup designs and proposals of online content for potential customers, acting as the primary liaison for customers.• Devised and managed project timelines, ensuring project quality.

Republic Polytechnic
Jun 2012 - Mar 2014Lecturer, Design for Interactivity• Module chair for User Interface Design subject, overseeing: Wireframe design and information architecture, Usability analysis and testing, Persona development, Heuristic evaluation, Visual design.• Conducted usability testing for a GPS tracking application in a joint project with Keppel Logistics.• Collaborated with the Infocomm Development Authority (IDA) to organize a user experience design workshop.

Adnovum
Mar 2014 - Mar 2015Lead Designer• Delivering solutions such as site architecture, workflow, user case scenarios, prototypes, and usability testing for banking and government applications/portals.• Collaborating with cross-functional and technical teams, including business analysts and technical teams, to pitch for projects.• Leading design in application/portal development projects for National Arts Council, CapitaLand, and Nestlé.

PropertyGuru Group
Apr 2015 - Jul 2016Senior UX Designer• Creating design work for PropertyGuru websites or mobile applications across four countries (Singapore, Malaysia, Indonesia, Thailand).• Collaborating closely with the Product Owner and Engineering Teams to develop outstanding consumer experiences that align with the brand.• Serving as a creative and brand advocate within the company.

VMware Tanzu Labs
Aug 2016 - Jul 2017Senior Product Designer• Leading product development from discovery and framing through iterative development and delivery, demonstrating proficiency and speaking authoritatively about the work.• Collaborating as a team member with clients, developers, and fellow designers to assess and prioritize opportunities and constraints for product managers.• Guiding product decisions through user research, customer development, and iterative feedback loops. Iterating rapidly on design prototypes and working applications, and conducting user testing, interviews, and analysis.• Developing visual identity systems, data visualizations, visual designs, and illustrations. Creating materials for clients and developers, including user flows, wireframes, mockups, live style guides, and assets. Show less

PwC New Zealand
Aug 2017 - May 2021Manager, Experience Consulting• Applying Human-Centered Design and Design Thinking to solve complex organizational problems and build business capabilities and customer-focused strategies.• Leading and facilitating Lean UX sprints to rapidly test and validate assumptions around personas and customer value propositions, as well as product features.• Mapping strategic end-to-end customer journeys and applying quantitative data to identify key opportunities to drive strategic initiatives.• Leading client engagements and managing stakeholder relationships.• Developing business and fostering growth. Show less

Lightspeed Commerce
Jul 2024 - now• Lead a team of product designers embedded across different development teams to solve highly abstract problems faced by retailers and ensure the delivery of an "easy-to-use" user experience.• Navigate and guide the development teams to achieve key business objectives and outcomes. • • • • Make decisions based on quantitative and qualitative data and collaborate with product managers to define problems effectively.• Ensure that the product designers on my team have the resources they need to execute their work, as well as a career development plan to grow and reach their potential while maintaining a healthy work-life balance.• Continuously review design processes and tools to maximize the efficiency of the team. Show less
Design Manager
May 2021 - nowSenior Design Manager
Jul 2024 - now
Licenses & Certifications

Google Analytics
GoogleJun 2015
Volunteer Experience
Vice-Director of Marketing
Issued by Gentle Fund Organization on Jun 2006
Associated with Ann Nguyen
Languages
- enEnglish
- viVietnamese
- jaJapanese
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