John Frank Frederick Coralde-Wierick, BAHD

Experience

• 

  Sonoma State University

  May 2013 - Jul 2016

  Conference Event Services Representative

  - Supervised event and hospitality set-ups- On-site monitoring of events and ensuring positive guest experience - Represented the company professionally, ethically and morally at all times- Created a culture of positivity, respect and teamwork through effective communication, team building, motivation and recognition

• 

  Abbott

  Oct 2017 - Jul 2022

  - Resolved monthly queue tickets and inbound/outbound calls; approximately 1500-2700 monthly - Insured Health Insurance Portability and Accountability Act (HIPAA) compliance- Explained and answered questions regarding laboratory test results and process(es)- Managed off-hold accounts: testing, charges, credits and corrections- Led and trained outsourced workers in Manila, Philippines- Performed other duties as assigned, such as assisting orienting, training and mentoring new employees- Answered phone lines in courteous and professional manner ; fostering a customer service culture that strived for 100% customer satisfaction- Organized, managed, and tracked multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment- Willingly volunteer to assist others, or assist as requested, based upon workload Show less

  • Toxicology Support: Client Services Representative

    Oct 2017 - Jul 2022

  • Toxicology Support: Court Services Representative

    Oct 2017 - Jul 2022

  • Toxicology Support: Retest Requests Coordinator

    Oct 2017 - Jul 2022

  • Toxicology Support: Purchasing Officer

    Oct 2017 - Jul 2022
• 

  Santa Rosa Behavioral Healthcare Hospital

  Jun 2022 - now

  - Organizes and manages health information to ensure the quality, accuracy, and timely accessibility of patient medical records- Performs qualitative and quantitative chart analysis- Maintains the security and privacy of patient records, adhering to confidentiality protocols- Provides support to physicians and other disciplines within the organization as needed- Monitors discharged patient charts by running daily reports, pulling charts for review and analysis, and following department standards- Conducts chart reviews to identify deficiencies, document missing signatures, and track necessary reports for dictation- Maintain and assemble patient charts based on department guidelines, retrieving charts for physicians or staff when required- Collaborates with physicians to address questions related to dictation or transcription and ensure records- Work with the HIM Director and fellow Health Information Technicians to rectify errors made by outsourced transcription companies- Perform clerical support tasks and conduct audits as requested Show less - Track and oversee the process of managing legal holds (aka psychiatric detainers), for patients falling under the Lanterman Petris Short - LPS act and CA Welfare- Represent the hospital at legal hold and due process related hearings- Assist medical staff with facilitation of LPS conservatorship applications-Serve patients with Physician's ordered legal holds and work with Social Services staff to ensure that all legal holds are managed on a concurrent basis, ensuring no unnecessary lapse of legal detainer- Assist and train psychiatric staff with writing holds and legal documents including 5250, 5270, 5260, Riese, and conservatorship paperwork- Submit routine reports to the Department of Justice for patient firearms prohibition and the County & State Department of Health Care Services regarding restraint and legal hold activity within the hospital- Advise patients of their writ hearings and voluntary status- Maintains and supervise legal holds calendar- Provide education and training to physicians and staff Show less - Provide quality case management and discharge planning services to patients and their families-Serve on interdisciplinary team supporting the organization's treatment program and philosophy- Assures the deliverance of quality treatment to patient and their families-Ensures linkage to mental health and recovery services-Facilitates communication with County Liaison- Ensures follow-up appointments are arranged/scheduled: patients are referred to pharmacy, identifies support person(s), provides placement support, verification of ID card, arranges transportation, completion of Continuing Care Plan and provides daily placement documentation- Ensures that all required administrative day documentation is complete in the clinical record, DTF, IDT, T-Con referrals, Firearms Prohibition Form MHRS Report, JV229, 6552- Maintains confidentiality of patients at all times-Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds-Interpret complex laws, regulations and policies-Collect, interpret, and/or analyze complex data and information Show less

  • Health Information Management

    Mar 2023 - now

  • Hearings and Legal Holds Coordinator

    Jul 2022 - now

  • Case Manager

    Jun 2022 - now