Mary Rathsabandith

Experience

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  Northwest Airlines, Inc

  Jan 2005 - Aug 2005

  Computer Consultant

  Developed NWA's W2K migration Self-Service Device (SSD) technical manual for the field.Assure that the documentation processes, procedures, policies, and standards of a new desktop hardware and software solution are created, tested, accurate and efficient.Interviewed subject matter experts to determine relevant accurate documentation content.Arranged with relevant staff to test procedures and review documentation drafts.Managed 55 test lab computers for various projects daily.Completed over 80% of IS projects within Infoman.Coordinated Enterprise Update testing schedule.GMAC-RFCDemonstrated a high level of skill in resolving all issues with Windows NT and XP.Managed the Windows XP migration at the Data Center - over 200+ machines.Effectively troubleshoot and resolve HP/Compaq desktop and laptop issues with networking, hardware/peripherals, and 300+ software packages entered through Remedy Action Request System.Participated as an active and valuable member of the XP migration team. Show less

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  Delta Air Lines

  Jan 2005 - Sept 2011

  Systems Engineer

  Maintain documentation and support for applications delivered via Electronic Software Distribution (ESD).Provide 24x7 third level support of computer hardware and software at designated sites for Field and electronic software distribution. Responsible for resolution of trouble reports and projects. Package software applications and Microsoft patches utilizing Radia.Manage software content on IShop.Automation ExpressAnswer questions sent AUTOEXP email box and maintain Automation Express website.Responsible for executing and evaluating procurement processes and purchasing activities.Responsible for managing maintenance renewals, maintenance quotes, and price negotiations for technology solutions.Responsible for implementation of Radia Usage Manager. Show less

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  TEKsystems

  Jan 2005 - Aug 2005

  Consultant at Northwest Airlines

  Manage project queue.Manage monthly Enterprise Updates release cycle.Monitor Testlab mailbox Manage certification lab utilization.

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  Delta Air Lines

  Jan 2016 - now

  • Design, develop and execute test cases and scripts through analysis of product specifications and software requirements, as well as mentoring other test team members, focusing on both functional and non-functional testing.• Oversee and actively participate in test and process automation, manual as well as automated test execution, and the development of software testing artifacts, including test requirements, defect tracking and reporting, test plans, cases, scripts, reports, etc. for assigned projects. • Participate in planning, estimating and prioritizing processes to ensure successful execution of testing activities.• Communicate quality assurance and control processes throughout the organization supporting the systems development life-cycle.• Analyze, assess, identify gaps and improve on the process involving the management and use of Delta's shared test environments.• Coordinate the use of the IT shared test environments. Assess and validate that there is no collision in the use of the test environment. • Communicate appropriate information including potential issues that may arise. Work toward a resolution or escalate issues as they arise. • Work with the infrastructure resources or owners of the shared environments on efficiently using them and facilitate weekly test environment coordination meetings.• Developed a monthly speaker series session. Plan and organize monthly test environment learning sessions. Show less

  • Information Technology Manager, Alliances

    Nov 2021 - now

  • Senior Test Engineer

    Aug 2016 - now

  • Test Data Team Lead

    Jan 2016 - now