Alexandra Ferris

Alexandra Ferris

Followers of Alexandra Ferris31 followers
location of Alexandra FerrisSpringfield, Illinois, United States

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  • Timeline

  • About me

    Analyst II Business Process Transactions

  • Education

    • A-C Central High School

      1994 - 2008
      High School Diploma
  • Experience

    • DXC Technology

      Apr 2013 - now

      In my current WFM role I handle staffing, scheduling, performance monitoring, workforce allocation, reporting, compliance tracking etc. I seek to get the most out of employees and processes to ensure the businesses I support can exceed their goals. I was a team lead over the Jackson National Block of Business for our call center before transitioning to the WFM role. During my time as a team leader, I gained valuable knowledge and began teaching classes for new hire's. moved into the team lead role from call center representative

      • Workforce Management Analyst

        Aug 2021 - now
      • Call Center Team Lead

        Apr 2018 - Aug 2021
      • Customer Support Representative

        Apr 2013 - Apr 2018
  • Licenses & Certifications