Alexandra Ferris

Experience

• 

  DXC Technology

  Apr 2013 - now

  In my current WFM role I handle staffing, scheduling, performance monitoring, workforce allocation, reporting, compliance tracking etc. I seek to get the most out of employees and processes to ensure the businesses I support can exceed their goals. I was a team lead over the Jackson National Block of Business for our call center before transitioning to the WFM role. During my time as a team leader, I gained valuable knowledge and began teaching classes for new hire's. moved into the team lead role from call center representative

  • Workforce Management Analyst

    Aug 2021 - now

  • Call Center Team Lead

    Apr 2018 - Aug 2021

  • Customer Support Representative

    Apr 2013 - Apr 2018