Ella Holzendorff

Experience

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  H10 Costa Adeje Palace

  Dec 2007 - Mar 2008

  Front Office Intern

  Training in daily front office processes

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  Europa-Park

  Jun 2008 - Sept 2008

  Marketing Intern

  Training in partnership marketing · Supported the team in coordinating and implementing marketing projects and events with business partners· In charge of daily business communication with corporate partners

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  FTI Group

  Feb 2010 - Aug 2010

  Product Management Trainee

  Training and insight in product management of a tour operator • Cooperate with destination agency to ensure success of the department • Controlling room allotment, including prize and offer negotiations with hotels • In charge of benchmarking• Supporting the team with putting together a travel brochure

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  Guinness Storehouse

  Oct 2010 - Feb 2011

  Front of House Assistant

  Implementing the highest standard operating procedures for all front of house areas in the number one tourist attraction of Ireland.

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  Hotel Bareiss im Schwarzwald

  Jun 2013 - Aug 2015

  PR & Marketing Assistant

  The 5-star Hotel Bareiss in Baiersbronn in the Black Forest is a traditional, family-run hotel featuring the 3* Michelin Restaurant "Restaurant Bareiss".My daily tasks included: * Assisting the marketing manager with all marketing activities * In charge of digital marketing (website and all social media activities)* Coordinating and responsible for all PR activities, including print, TV, and Radio* Personal Assistant to the CEO of the hotel* Personal Assistant to Claus-Peter Lumpp (chef of the 3* Gourmet Restaurant) Show less

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  Yelp

  Sept 2015 - Dec 2016

  Account Manager

  Yelp connects people with great local businesses. During my time at Yelp I managed a book of business across vertical throughout Germany and the UK:* Consult and advise clients on their Cost per Click (CPC) and Cost per Mille (CPM) campaigns to ensure an overall great experience with Yelp. * Manage marketing campaigns.* Manage book of customers with revenue retention and growth in mind while providing exceptional customer service.* Partner with the sales team to ensure clients are receiving proper program expectations. Manage the assimilation of new product features and the dissemination of information about program updates to clients.* Pursue up-sell opportunities.* Actively communicate with Yelp's finance team to collect and resolve all outstanding payments and subscription fees.* Represent Yelp and act as a positive member of our vibrant & growing company.Accomplishments while working at Yelp:- Responsible for a Book of Business of 300+ accounts across vertical throughout Germany, worth >$50k- Voted Top EU Account Management Employee- Selected to lead the "Health & Wellness" group, to promote physical, nutritional & mental health throughout the office- Obtained a score of 4.5 out of 5 on Client Success Surveys taken by over 70 clients. Show less

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  HubSpot

  May 2017 - Aug 2019

  Senior Customer Success Manager

  Managing a portfolio of 150 customers around DACH, from SMB Midmarket up to Enterprise level (5000+ employees). Training, Consulting, and building growth plans with cross-functional stakeholders including marketing, sales, and services strategies and internal alignment to help them to see value and ROI using HubSpot tools. Partner closely with RM and Sales to retain revenue and enable growth. Accomplishments:* Q4 2017 EMEA CSM Quarterly Champion * Q1 2018 EMEA CSM Quarterly Champion* Q2 2018 EMEA Chief Customer Success Officer * Q3 2018 EMEA Chief Customer Success Officer * Q4 2018 EMEA HEART champion* CS Mentor Show less

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  Showpad

  Sept 2019 - May 2024

  Customer Success Manager
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  Zensai

  May 2024 - now

  Customer Success Manager