Muhammad Firdaus Rahim

Experience

• 

  Celcom Axiata Berhad

  Oct 2017 - Jan 2018

  Information Technology Support Technician
• 

  Celcom Axiata Berhad

  Jan 2020 - Apr 2020

  Information Technology Support Technician
• 

  Excel Commerce Solutions Sdn.Bhd

  Feb 2021 - now

  Responsibilities / Main Task:• Provide Level 1 Technical Support for the various types of Network Infrastructure.Support Incident Activities:• To diagnose and troubleshoot issues at any layer of the OSI Network Model.• To use CLI commands and configure the network hardware.• To work with onsite engineer to document and address network issues.• Acts as a knowledge resource to the NOC Helpdesk teams.• Excellent over the phone customer service skills

  • Network Engineer

    Aug 2022 - now

  • Help Desk Executive

    Feb 2021 - Sept 2022