Ntando Dube

Experience

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  Subway

  Jun 2015 - May 2018

  Shift Manager (Part-time, Full-time, and Seasonal)

  Progressed from entry level role to store opener which involved prep for the day and ensuring a balanced register.Trained 5+ new employees on customer service and sales procedure.Resolved customer inquiries regarding service and sales procedure.Estimated daily supplies needed as well as prep for the next day and sourced necessary items.Maintained a clean restaurant and atmosphere.

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  Northeastern University

  Jan 2017 - Apr 2017

  Speare Hall Office Assistant

  Organized event attendance and tracking of points for incentive programs for various events held throughout the hall.Provided customer service to both residents and visitors, including providing directions, answering resident questions, and answering phone calls.Consistently provided professional, friendly and engaging service.Managed office supplies , vendors, organization and upkeep.

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  Students For Education Reform

  Jan 2018 - Jul 2018

  Massachusetts Lead Organizer

  Canvased various campuses to recruit and gather support for multiple education related petitions.Co-facilitated over 5 introductory level recruitment trainings.Maintained relationships with community organizations and community leaders.Conducted over 50 meetings with students; developed network of organizers and supporters.

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  AIDS Action Committee

  Jul 2018 - Dec 2018

  Housing Search Associate (Full Time Co-op)

  Delivered direct-service advocacy to a caseload of 13 HIV-positive clients navigating housing searchHosted weekly walk-in housing groups tailored for high-risk negative populations, fostering a supportive environment for housing-related discussions and solutionsCo-facilitated housing informational sessions for medical case managers and providers, enhancing their understanding of housing of housing resources and opportunitiesUpdated and managed a catalog of 200+ active housing lotteries and/or units, ensuring up-to-date information for effective client supportContributed to the reception area by warmly greeting visitors and adeptly responding to informational requests, thereby maintaining a welcoming and informative atmosphere. Show less

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  Transition House, Inc. (Cambridge, MA)

  Jun 2019 - Dec 2019

  Shelter Operations Assistant Co-Op

  Provided immediate referrals and/or safety plans to callers seeking emergency domestic violence assistanceMonitored existing contracts with various contracted vendorsMaintained an updated list of all inventory items for a shelter of 9 familiesLed the intake, sorting, and distribution of the weekly food deliveryInterviewed 5+ candidates for available shelter advocate and relief staff positions

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  Action for Boston Community Development, Inc.

  Dec 2020 - Aug 2021

  Provided direct-service housing advocacy to a caseload exceeding 50 low-income individuals and families, ensuring personalized support in navigating housing challenges.Successfully completed and submitted rental assistance applications, both internally and through Metro Housing, demonstrating meticulous attention to detail and adherence to procedural requirements.Maintained accurate and up-to-date records of client interactions across multiple databases, facilitating comprehensive reporting and informed decision-making.Assisted current mobile voucher holders by offering guidance in their apartment search and provided support for voucher extensions as needed, contributing to sustained housing stability for beneficiaries. Show less

  • Lead Housing Counselor

    Apr 2021 - Aug 2021

  • Housing Counselor

    Dec 2020 - Apr 2021
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  Transition House, Inc. (Cambridge, MA)

  Aug 2021 - Mar 2024

  Housing Search and Stabilization Coordinator

  Work collaboratively with executive leadership to optimize program efficiency, resulting in the successful reinstatement of rapid rehousing initiativesEstablish and maintain partnerships with local housing authorities to screen and distribute emergency housing vouchers, ensuring a seamless and efficient process for clientsOffer short-term stabilization services for up to 15 clients post-shelter, overseeing moving logistics, including furniture and food delivery, as well as providing various relocation assistance to ensure a smooth transitionLead housing workshops in collaboration with agency partners, facilitating educational sessions to empower individuals in their housing search and stability effortsActively participate in GCSADVHT subcommittee meetings, fostering community collaboration and contributing to collective efforts aimed at addressing housing challenges within the community Show less

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  Action for Boston Community Development, Inc.

  Mar 2024 - now

  Deputy Director of Housing