Shrushti Kenekar

Experience

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  Bahujan Trust NGO

  Jun 2016 - Jul 2017

  Board Member

  -Organized and supervised blood donation camps and nutrition information camps. - Helped spread awareness about hygiene and contagious diseases through tableting and vehicle announcements - Distributed supplies funded by donors and government schemes.

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  State University of New York College at Buffalo

  Aug 2018 - Aug 2019

  Delivered technical support, bug fixes and end-to-end development and defect resolution to the SUNY community.Conduct code reviews, trained Analysts, Technicians and Supervisors to work with IConnect, ServiceNow ITSM.Worked on JavaScript, MySQL, Angular and other homegrown applications. Developed global POCs.Worked as part of a Scrum team on Agile methodology to deliver customizations and automations to processes.Identified, troubleshot, and resolved technical issues - network and software related (in-house and licensed).Revisiting, supervising and service quality check for resolved issues - COE IT Division.Worked on User Management, creating catalog items and basic customizations using scripting on ServiceNow.Enforced Knowledge Management using the KCS methodology. Show less

  • President at Women in Computing Club

    Feb 2019 - Aug 2019

  • Technician/ServiceNow Admin

    Aug 2018 - Aug 2019

  • Vice President/Event manager - International Student Organization

    Sept 2017 - Aug 2019

  • Student Ambassador

    Aug 2018 - Jul 2019
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  Texas Tech University

  May 2020 - Nov 2022

  Supervisor/ServiceNow Developer

  Customized and created various workflows, forms, notifications, catalog items and requirement-specific functionalities.Created tens of catalog items and developed complex workflows to automate various business processes. Helped increase productivity and reduce work hours for Help Desk through automated ticket creation using Virtual Agent chatbot by designing Topics and Topics Blocks for commonly faced issues. Prepared and maintained process documentation. Worked on Service Portal, Reports and Dashboards. Coordinated with various teams to gather requirements and presented demos and solutioning with ITIL best practices.Gathered requirements and proposed newer automations. Co-ordinated with various teams to achieve the same.Worked on various modules including ITSM, ITAM and CMDB.Integrations: LDAP, IntegrationHub using REST and SOAP, other homegrown app integrations. Show less

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  Model United Nations

  Apr 2021 - May 2022

  Secretary - Texas Tech University

  -Distinguished Delegation Award winner, Washington D.C. National Model UN 2021-Took part in and lead conferences and presented position papers in National Model UN Washington D.C. -Proposed new treaties and suggested changes in the existing treaties of denuclearization, non-proliferation, and so on.

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  Dwancom

  Oct 2022 - now

  Director of Engineering
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  AHEAD

  Jun 2023 - Apr 2024

  Technical Consultant

  Worked on ITSM, ITOM, IT Asset Management(HAM and SAM), Discovery, CMDB, Integrations, Server Side and Client Side Scripting, Flow Designers, Service Portal.Extensively worked on client-side and server-side scripting - Business Rules, Client Scripts, UI Policies, and so on.Worked on ITSM customizations, incident, problem, change and request management for California Department of EducationConfigured Mid Servers and implemented Discovery and basic Service Mapping.Monitored Discovery logs, ECC queues and performed quick discovery for troubleshooting and error handling.Designed responsive dashboard in core UI using performance analytics for United Airline CIO.Configured Integrated Risk Management to identify high-impact risks, improve risk-based decision-making, and reduce reaction time.Created and managed software models, products and published service catalog items as per requirements. Created normalization patterns rules to normalize software discovery models.Created and managed software entitlements to reduce legal, financial and reputational liabilities.Performed reconciliation runs for asset inventory streamlining. Monitored entitlement metrics using license workbench for usage, compliance reporting and to estimate future purchases based on true costs. Worked towards maintaining SLAs. Implemented Custom Remediation workflows.Created and enforced reclamation job schedule on a regular basis using software usage rules to limit rogue purchases and potential charge backs. Show less

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  Forbes Technology Council

  Jan 2024 - now

  Executive Member
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  Global Partners LP

  Mar 2024 - now

  Senior Solutions Architect/Senior SN Administrator