Osman Jaafar

Experience

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  Johawaki Development Sdn Bhd

  Mar 2003 - Dec 2006

  IT Officer

  Monitoring and administrating the company PC Local Area Network (LAN) and Internet access.Providing user support for Office Automation (OA) application such as E-Mail and IFCA ERP Application.Interact with IT vendors, regularly on project/system status, PC hardware or software maintenance/purchasing contracts and training.Formulation of IT-related policies, standards, and procedures.Setting up and controlling Budgets of OA and Network for the company.Handling and resolving audit-related issues raised either by internal or external auditors. Show less

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  Taj Hotels Resorts and Palaces

  Jan 2007 - Feb 2009

  IT Manager

  Lead in Setting Up Taj Hotel Management System Fidelio v 7.13 (Front Office Software)Jurudata WinPAC (Call Accounting)Jurudata Voicemail (Voicemail & Minibar)Amadeus InfoGenesis Revelation 2 (Point of Sale, Food & Beverage)Shawman CFS (Customer Feedback System)Microsoft Great Plains 9 (Accounting & Material Management System)

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  Bespoke Technology Sdn. Bhd.

  Jun 2009 - Jul 2019

  Lead the team to investigate and identify sources of revenue leakage from unclaimed CBTS data to Touch n Go system.Manage to rectify and resolved the issue with solution without modifying existing source code which no longer exist.Provide dashboard and simplified tool which operation team can monitor and handle the issue in the future without first level support from IT personnel.The solution is estimated to save Prasarana in term of man-power cost of daily data recovery and able to prevent revenue leakage of RM500k yearly based on previous 3 years record. Show less Provide Enterprise Integration for LHDN Customer Relationship Management (CRM) system using Microsoft Biztalk for LHDN Call Centre.Migrate 11 million of tax payer to new CRM system - Microsoft Dynamic 2010 in 3 weeks using messaging solution.Connect and integrate multiple data sources such as core mainframe system, existing legacy, telephone system and data warehouse solution.Provide tool to process and update daily data from core system.Provide real-time data access from CRM using web service to core system. Show less Project Manager for overall ICT Infrastructure for new Hospital Rehabilitasi CherasInvolved in preparing Technical Proposal for Hospital Information System.Planning and designing the implementation of the Hospital Information System.Managed to complete the project on-time with saving of 10% from budgeted costing by using skilled in-house resources for installation and configuration of servers, storage and PACS systemWork closely with the architect, M&E Engineer, Interior Designer & Medical Planner in preparing detail rooms layout and detail construction drawing.Interact with the end-users for the finalization of IT requirements.Provide training for end-user, support and maintenance for 2 years. Show less Lead the Software Testing of Forensic Medicine Information System (FMIS) for User Acceptance Testing from development team.Lead the Deployment of FMIS for Institut Perubatan Forensik Negara (IPFN) to all 14 States General Hospitals in Malaysia.Managed to complete the required ICT Infrastructure, setting up servers and application and provide hands-on training to end-users and also IT personnel as first level support in the first 3 months ahead of planned by 2 months with saving of 20% from budgeted expenses. Show less

  • Project Manager

    Feb 2019 - Jul 2019

  • Project Manager - Prasarana Cashless Bus Ticketing System (CBTS) Data Recovery

    Nov 2018 - Feb 2019

  • Project Manager - POS Malaysia Enterprise Track and Trace (ENTT) CR

    Jan 2018 - Oct 2018

  • Project Manager - POS Malaysia Enterprise Track and Trace (ENTT) Phase 1a

    Jun 2017 - Dec 2017

  • Project Manager - POS Malaysia Enterprise Track and Trace (ENTT) Phase 1

    Jun 2016 - May 2017

  • Project Manager - JPA HRMIS

    Apr 2015 - May 2016

  • Project Manager - MDV Intellectual Property (IP) Programme

    Jan 2014 - Mar 2015

  • Project Manager - PMO Property Management System

    Jan 2013 - Dec 2013

  • Project Manager - Mainframe Data Migration/Integration

    May 2012 - Dec 2012

  • Infrastructure Project Manager - Hospital Rehabilitasi Cheras

    Jun 2010 - Apr 2012

  • Deployment Project Manager - Forensic Medicine Information System (FMIS)

    Jun 2009 - May 2010
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  Bespoke Technology Sdn Bhd

  Jul 2019 - now

  Project Manager - Mobile App for Realtime Tracking System

  Conduct and direct project as a scrum master for complex audience focused on Android solution from original concept to final product.Direct the use of iterative Agile development technique to facilitate the development of logistic application across multi-platforms.Develop and implements program and project level processes, procedures and performance metrics.Assist with development, implementation and maintenance of an engagement model, as well as ensure it is aligned with corporate engagement models.Mobile App and system were completed within 2 months with pilot deployment to 3 main branches in 3rd month. Show less