Toyin B

Toyin B

Business Development Specialist

Followers of Toyin B40 followers
location of Toyin BUnited States

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  • Timeline

  • About me

    Customer Service Manager

  • Education

    • UNIVERSITY OF BENIN

      2007 - 2010
      International Studies and Diplomacy Diplomacy
    • University of Lagos

      2013 - 2015
      Master's degree International Law and Diplomacy
  • Experience

    • Access Bank Plc

      Jan 2006 - Dec 2007
      Business Development Specialist
    • MINISTRY OF INFORMATION AND ORIENTATION/ STRATEGY

      Dec 2011 - Dec 2012
      Administrative Assistant

      Making news Report, Interviews and Collations.

    • First City Monument Bank Limited

      Jan 2013 - Mar 2017
      Customer Service Representative

      Ensuring Customer Service Excellence in Resolving Complaints, Attending To Requests and Enquiries, and Managing Customers' waiting time.Cross-selling Aternate Channels.Creating Awareness of new products and services.

    • POWERSTOP LLC AUTOMOTIVE

      Jan 2021 - Jun 2021
      Warehouse Associate
    • PLS Financial Services

      Jun 2021 - now
      Customer Service Manager

      Providing leadership to ensure the store delivers outstanding customer service, meets all operating objective, sales and financial goals and follows company policies and procedures. Monitor compliance of all completed transactions in-line with federal, state, and local regulations.Maintain exemplary customer service within the store and establishing special business.Developing and motivating store employees who exceed internal and external customer expectations.Controlling labor hours, cash store audits and shrinkage.Establishing relationships with our customers so that they will choose to do business with us rather than our competitors.Implementing strategies to help meet our store goals and objectives.Maintain a balanced cash drawer using multiple computer applications to access information and process transactionsComplete all transactions accurately, including cash handling while following company policies and proceduresResolve customer complaints for increased customer satisfaction. Show less

  • Licenses & Certifications

    • Human Resources Management

      Chartered Institute of Personnel Management of Nigeria CIPM (Official LinkedIn Account)
      View certificate certificate
  • Volunteer Experience

    • Volunteer Administrative Assistant

      Issued by Open Source Global on Mar 2017
      Open Source GlobalAssociated with Toyin B
    • Teller

      Issued by Independent National Electoral Commission on Jan 2015
      Independent National Electoral CommissionAssociated with Toyin B
    • Enumerator

      Issued by National Population Commission on Jan 2006
      National Population CommissionAssociated with Toyin B