Toyin B

Experience

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  Access Bank Plc

  Jan 2006 - Dec 2007

  Business Development Specialist
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  MINISTRY OF INFORMATION AND ORIENTATION/ STRATEGY

  Dec 2011 - Dec 2012

  Administrative Assistant

  Making news Report, Interviews and Collations.

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  First City Monument Bank Limited

  Jan 2013 - Mar 2017

  Customer Service Representative

  Ensuring Customer Service Excellence in Resolving Complaints, Attending To Requests and Enquiries, and Managing Customers' waiting time.Cross-selling Aternate Channels.Creating Awareness of new products and services.

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  POWERSTOP LLC AUTOMOTIVE

  Jan 2021 - Jun 2021

  Warehouse Associate
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  PLS Financial Services

  Jun 2021 - now

  Customer Service Manager

  Providing leadership to ensure the store delivers outstanding customer service, meets all operating objective, sales and financial goals and follows company policies and procedures. Monitor compliance of all completed transactions in-line with federal, state, and local regulations.Maintain exemplary customer service within the store and establishing special business.Developing and motivating store employees who exceed internal and external customer expectations.Controlling labor hours, cash store audits and shrinkage.Establishing relationships with our customers so that they will choose to do business with us rather than our competitors.Implementing strategies to help meet our store goals and objectives.Maintain a balanced cash drawer using multiple computer applications to access information and process transactionsComplete all transactions accurately, including cash handling while following company policies and proceduresResolve customer complaints for increased customer satisfaction. Show less