Andrei Bushuev

Experience

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  Hotel "Baltschug Kempinski Moscow" 5*

  May 1993 - Dec 2003

  Concierge Supervisor

  One of the best 5* hotels belonging to the oldest International chain. Flagship of the hospitality industry in Russia.Organization of business meetings and leisure arrangements for the Hotel guests,support to hotel guests with any type of request related to lifestyle or travel, attracting new customers, signing contracts with guest service suppliers, market research, coaching and conducting trainings for the staff.

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  Russian section of International Organization "Les Clefs D'Or"

  Nov 1999 - now

  Honorary Vice-President, member of the Board of Trustees

  Coaching, conducting trainings and attesting of concierges in luxury hotels for membership in “Les Clefs D’Or”

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  Hotel «Novorossisk» 3*

  Jul 2005 - Nov 2005

  Executive director

  Directing the overall operation of the hotel to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and standards:• Development and introduction of standards for all services of the hotel and control over their realization.• Optimization of working processes at basic services (Reception, Housekeeping, Business Center, a bureau of services, Engineering department and Security).• Preparation of the hotel for certification (category 3*) and its successful realization.• Management of the personnel of hotel, goal-settings and briefings of the staff.• Recruitment of the staff.• Development of trainings and its conducting.• Optimization and re-organization of the staff time table.• Foundation of the Food & Beverage service (including Banqueting service, Room Service and Restaurant).• Development of the media-plan.• Work out the marketing, price policy and plan for the Hotel development.• Conclusion of contracts, co-ordination of serving companies and suppliers.• Obtaining licenses and other permission documents, co-work with external structures.• Formation of financial reports and operations reports: control, analysis and optimization of revenue and expenses.• Increase of overall hotel performance on the hospitality market, growth of hotel occupancy, revenue increase, quality improvement of service, meeting the international hospitality standards. Show less

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  “40th Meridian” 4* and “40th Meridian Arbat” 4* Hotels and Resorts

  Mar 2006 - Jun 2012

  Cluster Managing Director

  • Management of construction process: everyday work with subcontract organizations, quality control of building and construction, engineering and trimming works;• Obtaining licenses and other permission documents, co-work with external structures;• Putting the object into operation: equipment, interiors;• Recruitment and Selection of the Employees;• Work-organization of the hotel departments and hotel opening (restaurant, bars, service of reception and accommodation, technical and operational services and others);• Developing financial, operational and business plans which support the overall objectives of the Hotel; • Overseeing the development and management of the annual operating budget including capital• Expenditures to achieve or exceed budget expectations. Ensures successful performance by increasing profitability and providing a return on investment for the organization.• Developing and implementation of marketing plans to maximize revenue generation.• Maintaining a thorough understanding of the community’s market position using competitive shopping and other resources and adjusts operating strategy accordingly. Researches competitor strategies to identify ways to increase market share and maximize revenue. • Maximizing food and beverage revenues in Food and Beverage outlets; • Establishing and maintaining a pro-active human resources function; • Fostering the development of a positive work environment for all employees; • Ensuring that product quality and service standards are met in all areas of the Hotel; • Preparation of hotels for certification on a category 4* and its successful carrying out.•Development of the service standards, based on the international best practices and principles.Achievements:Best organization of the tourism industry among the hotels of Moscow region – 2009 (By GAO Moscow)Person of the year – 2009 (By RHA Moscow)The Best Small Hotel in the contest for National Tourism Award of Senkevich 2010 Show less

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  Krasnaya Polyana

  Dec 2012 - May 2013

  Head of Division Coordination Operators of Accommodation “Gornaya Karousel”

  Olympic Games hospitality project, 9 hotels 4* - 5* and 20 Apart Hotels 3*• Development of Hotels and Resorts in Sochi region• Project Management• Liaison with Hotel Operators (Interstate, Capella, Swissotel) throughout the Development and Opening Process• Review of the pre-opening budget and five-year-plan of the Managing Hotel Operators on behalf of owners• Facilities optimization• Hotels preparation for Classification

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  Add One Touch

  May 2013 - now

  Hotel Consultancy and Training
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  Hilton Garden Inn Kaluga hotel 4*

  Jan 2014 - Feb 2015

  General Manager

  Pre-Opening hotel

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  SkyPoint Hotel 3*

  Jul 2015 - Dec 2015

  General Manager