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Omar Sheishaa

Omar Sheishaa

Followers of Omar Sheishaa2000 followers
location of Omar SheishaaRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Project Manager at Al Rajhi Capital

  • Education

    • El-Nasr Boys School

      -

    • Alexandria University

      2008 - 2013
      Bachelor's degree Computer and Communications Engineering Very Good

    • Arab Academy for Science, Technology and Maritime Transport

      -
      Master of Science - MS Electrical, Electronics and Communications Engineering Very Good

  • Experience

    • Orange Business

      Dec 2014 - Nov 2021

      - Act as technical Support level 2 for the data issues and as level 1 for voice ones.- Handle the highly escalated tickets.- Conduct initial diagnostics and communicate with other concerned technical teams until the issue is resolved.- Provide a professional technical point of contact for customer.- Provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines.- Ensure incidents are allocated to the most appropriate technical escalation point as part of the incident management process.- Perform technical escalations in line with company procedure- Document all troubleshooting and incident management actions.- Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service Desk representative.- Ability to manage field engineers, Telecom Companies over the globe, local service providers and vendors efficiently in order to restore the customer’s service- Awareness of different network technologies Show less

      • Unified Communications Project Manager

        Aug 2020 - Nov 2021

      • Voice Incident Expert for Skype for Business / BTG

        Jun 2017 - Aug 2020

      • Incident Managment Specialist

        Dec 2014 - Jun 2017

    • _VOIS

      Nov 2021 - Aug 2023
      Customer Delivery Project Manager

    • Al Rajhi Capital

      Aug 2023 - now
      Project Manager

  • Licenses & Certifications

    • Cisco Certified Network Associate (CCNA) Routing and Switching

      Cisco

    • Core Solutions of Microsoft Skype for Business 2015 (70-334)

      Microsoft

    • B2 CILS

      Università degli Studi di Siena

    • ISTQB Foundation

      ISTQB® - International Software Testing Qualifications Board

    • Synergy Foundation V6.0

      Orange Business Services

    • Managing Microsoft Teams (MS-700)

      Microsoft

    • Project Management Professional (PMP)

      Project Management Institute

    • A2 CELI 1

      Università per Stranieri di Perugia

    • A1 CELI IMPATTO

      Università per Stranieri di Perugia

    • Deploying Enterprise Voice with Skype for Business 2015 (70-333)

      Microsoft