Mike Toreno

Experience

• 

  Usaf Hospital

  Mar 1988 - Aug 2001

  Mental Health Technician and Certified Drug and Alcohol Counselor, US Air Force

  Provided various Mental Health crisis intervention, counselling and administrative support assisting installation population requiring help and treatment. Supervised junior staff, civilian and contract personnel. Oversaw resource management budget operations and execution. Ensured appropriated coordinated care services, escorted patients and identified personal needs of patients. Maintained stellar customer service protocols and ability to work with clients in extreme acute distress. Ensured clear and concise clinical documentation IAW Air Force and DoD standards Show less

• 

  Usaf Hq Acc

  Mar 2012 - Jun 2014

  Command Mental Health Enlisted Functional Manager

  Managed 387 mental health professionals supporting 79,000 personnel located at 13 installations. Provided consultation to the command surgeon regarding substance abuse issues and trends, implementation of command initiatives, and patient focused safety quality improvements. Major accomplishments include:- Oversaw various personnel, assignment, and training issues for 140 mental health enlisted members. - Coordinated Air Force career field policy and guidance while promoting the Air Force Surgeon Generals visions- Served as liaison to headquarters and local leadership; advised appropriate utilization of resources and civilian agencies to ensure optimal mental health treatment - Spearheaded execution and developed CONOPS for ACC/SG MH web site; sourced vital information and updates; accessible 24/7- Successfully lobbied Air Staff for $156K psychology contract to support remote operations - consults, interprets and develops policy and guidelines to ensure operational readiness taskings and manpower allocations within the largest AF MAJCOM- Responsible for collection, interpretation and submission of statistical data for variety of Air Force level reports- Sole enlisted tiger team member responsible for creating “Air Force Guide to Suicidal Behavior” protocols adopted by AF Higher Headquarters Show less

• 

  USAF Medical Center

  Jun 2014 - May 2015

  Squadron Superintendent, 959th Inpatient Medical Operations Squadron,

  Prinicipal advisor to the Commander for second largest Squadron in the Air Force, providing support and guidance to over 600 enlisted, officers, and medical professionals assigned to SAMMC and DoD’s largest Level I Trauma Center and a 425-bed Medical Treatment Facility. Major accomplishments include: - Drove renewed partnership within SAMMC by reducing the complex multi-directional demands placed on AF staff and streamlined communication channels for future cooperation and mission success. Show less

• 

  United States Air Force

  Mar 2015 - Aug 2017

  Superintendent, 49 Medical Group

  Servered as the principal advisor to the commander for professional development, military readiness, training, morale and welfare of 292 assigned military, civilian and contract medical personnel supporting over 18,000 beneficiary population, 48,000 annual visits and a annual budget of over $10M. Major accomplishments include: - Successfully led facility through multiple high-visible inspections, including Accreditation Association for Ambulatory Health Care and Unit Effectiveness Inspection (UEI) from US Air Force (USAF) Higher Headquarters. - Guided 280 medical personnel through the Air Force Surgeon’s Trusted Care transformation, thereby establishing the 49th Medical Group as a High Reliability organization with the highest reported customer satisfaction rate in Air Combat Command, and one of the highest in the Air Force.- Command’s liaison with head contractor during the final Military Construction design plan worth $52M from the ground up that will provide state of the art medical care to Team Holloman.- Senior enlisted advisor to four Commanders ensuring refined Medical Treatment Facility (MTF) manning and operational policies by developing team responsibilities and standard procedures using Daily Lean Management strategies ensuring optimal care for beneficiaries. Identified numerous critical discrepancies within 3 squadrons and guided his staff in various process improvements to guarantee future success. Ultimately prompted the Medical Group’s enrollment to soar by 6.1 percent, the largest growth in the Air Force. - Developed performance plans; evaluated and counseled employees to ensure proper performance of duties; conducted monthly, quarterly and annual reviews for all enlisted personnel within the facility; provided necessary feedback regarding enlisted personnel performance to commanders at all levels. Show less

• 

  Usaf Medical Center

  Sept 2017 - May 2019

  Former Chief Enlisted Manager and Certified Alcohol and Drug Counselor, USAF
• 

  STAT Counseling & Consulting

  May 2019 - Dec 2019

  MSW Intern
• 

  SOUTH TEXAS VETERANS ADMINISTRATION

  Aug 2021 - Aug 2022

  Palliative Care Social Work Fellow