Jason Mohler

Experience

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  Living and Learning Center

  Sept 1999 - May 2001

  Student Leader

  Completed a leadership training class for Program Directors at UVM.Co-designed and co-led the program, planned budget requests, reviewed program member applications, organized weekly meetings, and provided conflict resolution.

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  Ritz Camera Centers

  Aug 2001 - Jun 2004

  Motivated a team of seven employees, creating an atmosphere of friendly competition to surpass core deliverables.Consistently exceeded photo processing goals, resulting in the acquisition of new equipment.Set customer service standards and trained employees on building positive customer relationships to drive business. Built relationships with customers, increasing repeat business and customer satisfaction.Developed and utilized an understanding of the market, products and customers to meet profit and sales goals.

  • Store Manager

    Jul 2003 - Jun 2004

  • Sales and Lab Associate

    Aug 2001 - Jun 2003
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  Verve Editions

  Jan 2002 - May 2002

  Intern

  Negotiated online shipping contract with UPS for delivery and pickup of completed material and work in progress.Managed the process of obtaining and handling artwork for use in literary publications, including regular communication regarding the status of the project and the artwork.

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  Syracuse University

  Sept 2004 - May 2006

  Graduate Assistant

  Graded fixed response and essay homework and exams for supply chain and international business courses.Verified authenticity of student works using comparisons to Internet content and works by other students.

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  National Life Group

  Dec 2007 - Aug 2013

  * Designed, built, and implemented a paperless work flow used by thirty staff responsible for processing an average of 1.4K monthly annuity disbursements.* Resolved design and maintenance needs with business process needs to develop a standardized platform by incorporating current state examples with elicited needs from all levels of business users.* Developed and reviewed business requirements, use cases, User Acceptance Test (UAT) plans, and testing processes.* Created, authorized, and modified the company-wide document classification system used for storage in the OnBase document management system to avoid duplication and maintain Show less * Prepared five, current-state business process documents, including process maps based on interviews with five Managers and two division Vice Presidents, along with business feedback.* Identified mail and document imaging processes and associated business applications, including root causes, systematic deficiencies, and improvement opportunities in coordination with business owners.* Analyzed workflow process usability and performance needs to establish a standard design and structure in coordination with up to seventeen Developers and Subject Matter Experts.* Established process time tracking to measure department and program statuses and baseline throughput in support of business Consultants and Process Design teams.* Created the paper-to-digital process requirement documents from more than twenty business units, and evaluated and recommended consolidation and pre-filtering improvements.* Trained three cross functional teams across two work campuses on the OnBase digital document management system, including the business SMEs, operational and enterprise risk, and technology staff.* Implemented a new internal tracking and reporting database used to manage a $1M departmental budget through targeted print reduction and internal billing.* Planned and led twice weekly WebEx testing feedback meetings, which improved communication between the Business Analysts and Testers in a remote office. Show less

  • Solutions Engineer

    Jun 2013 - Aug 2013

  • Business Process Analyst

    Dec 2007 - May 2013
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  Lincoln Financial Group

  Sept 2013 - Oct 2022

  IT Business Analyst

  * Change/Release Management coordinator for Distribution IT, drove role change for separation of duties, streamlined communication and ticketing process.* Extended use of an already implemented survey platform to collect data to solve a compliance gap at no additional budget increase or technological development.* Led estimations of project cost and ROI for key business processes tracking high value sales representatives.* Partnered with business executives on project artifacts, including representing IT during project meetings and working sessions.* Conducted requirements and architecture design document reviews with audiences large and small, ranging from analysts to VPs.* Supported IT strategy and roadmap planning sessions based on business needs and IT capabilities.* Authored business cases for major business initiatives which required expert knowledge of business strategy, needs, and processes.* Interviewed internal business clients to detail project needs in traditional requirements documents, solution diagrams, conceptual diagrams, and architecture decision documents to define scope, needs, risks, constraints, and solutions. * Conducted and documented Scrum/Kanban meetings for development and refinement of sales reports, as well as ongoing architecture and solutioning.* Held formal status calls, both IT only, and IT with our business partners, to track and maintain progress, provide project updates, and discuss prioritization.* Acted as lead liaison and SME between IT technical resources and business area personnel, ensuring a smooth flow of information, and maintaining project documents based on continued, ad hoc discussions. Show less

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  PNC

  Oct 2022 - now

  Product Owner III

  * Provide subject matter expertise for internal enterprise search leveraging Elastic to drive information accessibility* Collaborate with stakeholders to represent all customer outcomes* Align overarching goals with epics, features, stories, and requirements to ensure all criteria is satisfied* Manage and maintain the product backlog so that it aligns overall vision* Ensure timelines and deliverables are controlled and met within the scope of the work and team* Serve as the product's champion across the enterprise* Validate that underlying code and user facing design both meet corporate compliance and accessibility requirements* Drive story refinement, pointing, and definition of done so that sprint planning is successful and accurate Show less