Iryna Pikalo

Iryna Pikalo

Praktykant

Followers of Iryna Pikalo774 followers
location of Iryna PikaloWrocław, Dolnośląskie, Poland

Connect with Iryna Pikalo to Send Message

Connect

Connect with Iryna Pikalo to Send Message

Connect
  • Timeline

  • About me

    Digital Advertising | Google Ads | CX devotee

  • Education

    • Uniwersytet Wrocławski

      -
      Licencjat (Lic.) filologia polska 4
  • Experience

    • Adecco

      Mar 2018 - Jul 2018
      Praktykant

      Screened candidates resumes for alignment with specific job description.Created, revised, and published job descriptions to attract candidates. Updated information on job boards and career websites. Conducted interviews with candidates, using behavioural and competency-based questioning techniques to assess skills and qualification fit. Prepared documents for new employees, ensuring smooth transition into the company.

    • Majorel

      Oct 2018 - Oct 2023

      Managed end-to-end customer experience (CX) project for Google. Adept at analysing customer feedback and implementing strategies to enhance overall customer success. Supervised a team of over 20 employees, overseeing operations across different locations with a remote setup (PL, DACH, PT).Recruited staff and conducted performance evaluations.Assisted in the establishment of a new site in Africa. Successfully addressed and resolved customer inquiries related to Google Ads (omnichannel support). Assisted both individual and business clients in reaching their objectives.Expert in campaign set up, keyword planning, and reporting. Second-in-command: workflow lead for 50+ employees. Created and periodically refined forecasts and schedules.Ensured the accuracy of team data by updating records for new hires, leavers and team changes. Investigated and resolved customers issues via chat, phone, email.Promoted additional features and products.

      • Team Lead

        May 2022 - Oct 2023
      • Senior Customer Service Representative | Workflow lead

        Oct 2019 - May 2022
      • Customer Service Representative

        Oct 2018 - Oct 2019
    • Groupon

      Jun 2024 - now
      Media Operations Specialist
  • Licenses & Certifications