Heidi Richards

Experience

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  Blue Cross Blue Shield of Michigan

  Mar 1993 - Jun 2005

  Customer Service Rep II

  Strong working knowledge of healthcare billing procedures (both Professional & Facility), Proficient in both PCBM & ICD-9 coding. Medical terminology and Provider relation skills.Resolution of both written and verbal forms of inquiries received in the Service Center. Claim determinations and adjustments.Extensive understanding and administration of Auto negotiated health benefit contracts for both salaried employees and UAW members. Navigational skills on multiple computer programs. Windows and Microsoft atmospheres as well as internal claim processing programs. Organizational skills using Microsoft Outlook. Strong typing skills as well as mathematical skills. Working knowledge of Microsoft Excel. 10-key touch skills exceeding 10k. Show less

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  Perot Systems Government Services

  Oct 2005 - Feb 2006

  Audi Advocate

  Field incoming client inquiriesWork with field staff to resolve complaints or concernsMaintain written log of daily inquiries (Data entry including typing speed of 60+ and 10-key touch at 10k+) Work to resolve written inquiries sent to my attention

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  Alaska Sportsfishing Adventures

  Jun 2006 - Jun 2011

  Management

  King Salmon Fishing Guide Service on the Kenai River, Alaska.

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  Dunham's Sporting Goods

  Nov 2011 - May 2014

  Department Coordinator

  Customer focused retail enviornment.

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  In Rhodes Management

  Mar 2015 - Oct 2016

  Assistant Community Manager

  M-100 Certified via CAI. First point of contact for Boards, Co-Owners, and Vendors. Work orders, violations, proposal/bid requests, invoicing.

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  CBRE Global Workplace Solutions (GWS) EMEA

  Feb 2017 - Dec 2021

  Assistant Facilities Manager

  ● Assisted Regional, Senior and Out-State Managers with Outlook organization. Document creation, editing and review. Filing, ordering office supplies and maintaining both incoming and outgoing mail. Internal/External Meeting planning and arrangement in both Team and Zoom. Skilled in MS Suite. ● Managed the largest national invoice for the Comerica Bank account, with both monthly and non-contract billing amounting to more than $500K monthly in addition to complex seasonal snow invoicing across 18 distinct vendors. Budget and accrual tracking. ● Tracked and maintained accounts payable and receivable (AP/AR), ensuring vendor invoices were accurate and within Comerica’s expectations; submitted invoices via ARIBA electronic payment or "Active Pay" payment ensuring correct GL information. Working knowledge of multiple payment programs including Quick books. Strong Excel usage. ● Coordinated location move projects, communicating with the client and vendors to assess the request, obtaining quotes for client approval, creating purchase orders, overseeing installation, updating floor plans and verifying client satisfaction following completion in accordance with established plans and expectations. ● Collaborated with maintenance, vendors and public service department representatives as needed to resolve property issues including repairs, cleanings, and waste/recycling pickup. Show less

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  FEV Group

  May 2022 - Jun 2023

  Administrative Assistant- PMO

  https://www.fev-sts.com/

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  FEV Consulting

  Jun 2023 - now

  Office Manager