Choon Tien Leow

Experience

• 

  IBM

  Jan 1995 - Dec 2010

  • led SGP country team to grow Maintenance Technical services sales and support delivery service with U$80mil revenue• drove business growth, protect base and support delivery of SGP MTS business unit• drove efficiency while improving customer satisfaction through employees skills enhancement of the technical delivery team • grew and improved business partner sales business and delivery capability• expansion of new offering through partners and allianceAchievement• average 5% revenue growth YoY• improved margin by 10% on average • significantly improved customer satisfaction• improved service center efficiency Show less • Led the Singapore pSeries/AIX system support team ensuring smooth support operations to key customers such as airline, banking customer, hospital and industry customers• Profit growth of IBM flagship Unix product, pSeries maintenance • Skills development of the technical team• Drove Cust sat improvement and client situation management• Drove product quality improvement with engineering team• Led the team to meet and exceed delivery KPIs• customer incidents and situations management Show less

  • Country Manager, Maintenance Technical Support

    Jan 2006 - Dec 2010

  • pSeries Delivery Manager

    Jan 1999 - Dec 2005

  • System Engineer

    Jan 1995 - Dec 1999
• 

  IBM Singapore

  Jan 2011 - Oct 2013

  Maintenance Support Delivery Executive, ASEAN

  • spearheading support delivery operation of more than U$280mil revenue• drove process development and improvement to meet delivery and cust satisfaction KPIs• drove geo expansion into new geographies through business partners• drove operating cost management to meet cost and profit targets• collaborated with partners to win BP lead service • drove logistic management to improve spares inventory cost, inventory efficiency and reduced fixed assets cost• drove call center and service efficiency across ASEAN• lead the support team to provide IT Infra support to key accounts such as banks, airlines, hospital to meet their business critical application requirement Achievement• improved renewal sales YoY through win back, cross sell and base protection• 5% profit margin improvement YoY • inventory stocking improvement while lowering inventory cost by U$1mil/year• remote call center efficiency improvement• improved desktop service center efficiency and cust sat.• expansion of Multivendor Services Show less

• 

  Oracle

  Jan 2013 - Sept 2020

  Senior Director, Systems Support, ASEAN/South Asia Growth Economic Zone

  • Lead both the direct and partner support delivery engines across ASEAN/South Asia Growth Economy Zone• Lead the support team to provided world class post sale support to customers across the industry, including banking, airlines, hospital customers• Drove margin expansion and cost optimization through regional consolidation• Lead the Oracle direct delivery team, drove Cust Sat, delivery efficiency and delivery optimization to achieve delivery KPIs• Collaborate with HW Sales, Partner Sales and Renewal Sales to win back competitive accounts, protect existing base and grow market share.Achievement• Average 0.5% customer satisfaction improvement YoY• Average 5% cost improvement YoY• over-achieved both HW and renewal sales targets• partner management through elimination of poor performing partners and partner enablement through new partners acquisitions• excellent employee satisfaction Show less

• 

  IBM

  Nov 2020 - now

  Country Manager, Technology Support Services, IBM Singapore