Muneeb Tahir Butt (SFC®, CASF™, Six Sigma, PMEC™)

Experience

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  Canteen Stores Department

  Apr 2010 - Nov 2010

  Internee
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  Yusra Medical and Dental College

  Jul 2010 - Feb 2013

  Software Engineer/ System Administrator

  • Worked in Development of different Attendance and office management software’s.• Also created an online MCQ based Test for the Medical students• Created a proper result management system• Worked as a web administrator, and managed the website contents and updating.• Worked on Creating a Figure print Attendance System for Employees and Students.• Worked on Lecture audio and video recording for Record and Student Purpose.• Worked on creating an online Student Learning System, in which students can study lectures and view videos of different lectures if required. • Working as a network administrator, managing and enhancing the Network of the organization.• Server installation and management.• Testing of various Software Products being developed.• Worked on Creating an entire College Management System.• Creating all the Proper Documentation for the Development Phases and User Instructions.• Instructor: • Also taking the Classes of Computer Fundamentals of the students of 1st Year MBBS Students, teaching them MS Office, and web Browsing and also basic computer knowledge.• Other Responsibilities:• Involved in IT related purchases.• In charge of Digital Library.• In charge of managing all the troubleshooting in the College. Show less

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  HDRF

  Feb 2013 - Sept 2015

  Business Analyst / Research Associate (HAT)

  Coordinating help desk support operations with IT support teams of engineers, administrators, and staff in all offices province wide managing the implementation of help desk related service level agreement SLA in compliance with industry standards to allow these teams to support all office and field teams.o Planning, developing and implementing new support policies and procedures by establishing company-wide help desk systems and processes for managing and tracking to provide trend analysis and ticket reporting to management.o Reviewing reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact.o Analyzing help desk activity and making recommendations for increased organization efficiency and effectiveness.o Part of core team tasked with creating long term strategies for growth, preservation and career development plans of the help desk group members by providing the staff with additional training and resources.o Conducting periodic performance evaluations and annual personnel reviews for staff members.o Coordinating with staff, end users, and department managers to determine requirements for new or modified software and hardware and planned and execute laptop replacement.o Assisting in the implementation of physical asset tracking procedures using office automation software and bar coding hardware.o Conducting vendor negotiations for hardware and software purchase, negotiated best pricing, established new procedures for cost reduction, and generated purchase requests.o Managing Directory Services of Organization using Windows Server.o Setting up networks and managing them.o Monitoring multiple networks remotely and providing support.o Assigning rights and privileges to network users using Active Directory Services.o Managing Interactive Voice Response System (IVR) server.o Managing Web portals and Tablet devices with specially designed Software’s. Show less

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  Yusra Medical and Dental College

  Oct 2015 - May 2017

  Manager IT

  o Maintaining staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.o Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.o Directing technological research by studying organization goals, strategies, practices, and user projects.o Completing projects by coordinating resources and timetables with user departments.o Verifying application results by conducting system audits of technologies implemented.o Ensure security of data, network access and backup systemso Act in alignment with user needs and system functionality to contribute to organizational policyo Develop requirements, outlines, budgets, and schedulers for information technology projects.o Oversee all phases of project from conception to completion.o Assist with upgrading information security.o Manage team of programmers.o Ensure project is completed within budget and on time.o Develop work-breakdown structures.o Develop project tracking and variance reports.o Assemble risk management plans and work effort documents.o Create project documentation.o Provide risk assessment.o Review estimates.o Assess new opportunities.o Prepare proposals.o Flag potential issues.o Manage multiple vendors. Show less

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  Pakistan Revenue Automation Company

  May 2017 - Jan 2021

  Business System Analyst
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  Khushhali Microfinance Bank Limited

  Jan 2021 - Mar 2021

  Business Analyst
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  Global Rescue

  Mar 2021 - Oct 2021

  Sr. Business Analyst
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  Solar Informatics

  Oct 2021 - now

  • Director - Product Management

    Oct 2024 - now

  • Product Owner

    Feb 2023 - Oct 2024

  • Lead Business Analyst / Customer Success Manager

    Oct 2021 - Feb 2023