Patriciah Kariuki

Experience

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  DIGICREATIVE™

  Jan 2017 - Feb 2017

  Graphic Design Intern

  •Assisted in designing material merchandise and stationeries for corporates on behalf of the organization. •Designing, branding, and printing company collaterals

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  Kenyatta University

  Feb 2018 - Apr 2018

  Business Development Intern

  I worked at Chandaria Business Innovation and Incubation Centre at Kenyatta University.•Participated in the SWOT analysis to assist the organization in the formulation of its five-year, 2018-2022, strategic vision and action plan.•Assisted in the collection of relevant data from the incubated companies for listed investors to improve the sourcing potential of the incubated companies at Chandaria BIIC.

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  Jasco Communications

  Jun 2019 - Oct 2021

  Sales Account Manager

  • Selling and marketing SaaS unified communication solutions; IP Telephony, contact centers, CRM solutions and AWS Cloud with 85% sales conversion rate.• Account Management- managing and maintaining relationships with existing clients for cross-selling and upselling opportunities. Assisted in managing more than 30 clients across East Africa.• Led the digital marketing team in digital marketing; targeted email marketing and LinkedIn marketing for product & company awareness and generation of high-quality sales leads. • Assisted the graphic design team in training new designers and in creating marketing collateral for the company.• Conducting Competitor analysis to assist in coming up with sales and marketing strategies.• Planning and executing company webinars and sales events. Managed to plan for two webinars and one company event for the creation of awareness of new company products and generation of sales more than 120 leads.• Creating annual sales and digital marketing strategies for the company. Show less

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  Tai SOC

  Oct 2020 - Oct 2021

  Sales and Marketing Assistant

  Tai SOC Kenya is a cybersecurity startup firm in Nairobi that was started in October 2020. I was part of the Launch team assisting with creating awareness and initial business development efforts.Roles and Achievements:• Selling Cybersecurity solutions, including SOCaaS, cybersecurity audits, Regulation & Compliance, and Data protection solutions, effectively meeting client needs and driving revenue growth. • Utilized email marketing and cold calling strategies to generate sales leads and increase company awareness, contributing to the generation of over 50 qualified hot leads within an 11-month period.• Implemented social media marketing campaigns on LinkedIn, leveraging in-mails and targeted campaigns to generate high-quality leads and expand the company awareness across East Africa.• Played a key role in onboarding new reseller partners, training them and fostering partnerships that enabled them to effectively promote and sell company products on behalf of the organization. Show less

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  Convene

  Oct 2021 - now

  • Assisting the Global Customer Success team to generate monthly risk client reports, leveraging customer intelligence to identify potential risks and devising effective strategies for mitigating them. With the objective of reducing customer churn, and increasing the utilization of Company products.• Collaborating with the Global Customer Success team on the creation of annual CSM strategies for the achievement of KPIs and the CSM up-skilling training program.• Currently training new CSMs to equip them with the necessary skills for CSM tasks, including conducting mock- trainings and facilitating internal certification for Africa and India CSMs.• Providing ongoing support to junior CSMs in client training and the mitigation of foreseen risks. Show less • Onboarding, managing, and providing support to clients across the Sub-Saharan Africa region, with a focus on more than 80 clients. This in collaboration with sales, deployment, support and other company departments.• Actively building and driving customer loyalty through proactive relationship management, problem resolution, and client support to increase customer retention rates and reduce customer churn. Thus far having a 95% annual client retention rate. • Delivering training programs to C-level executives and directors, empowering them with strategic insights and knowledge on how to use company products to foster and drive continuous use and adoption of Company products.• Engaging in business development activities through ongoing up-selling and cross-selling efforts and generation of leads through client referrals. With 80% Upsells and referral target achievement.• Collaboration with the product development and technical team to relay client feedback for the development and improvement of the company’s product aligning with client needs. Show less

  • Global Customer Success Manager

    May 2022 - now

  • Customer Success Manager

    Oct 2021 - now