Fhirdoz Momin

Experience

• 

  Reebok India Pvt Ltd

  Sept 2007 - May 2011

  Store Manager

   Retail Sales, CRM, Service Support, Store Management, Team Management & inventory Management. Competent professional with customer’s satisfaction thus enhancing organizational image. Exposed to following errands across career span such as:- Implementation of Retail Sales Strategies - Customer care of Clients- Shop Floor Management- Inventory Control - Team Management Excellent communicator with ability to lead a team towards sales targets set for the organization.Highlights: One of the youngest Store manager in region with an span of one year. Successfully selected in RU (Adidas University) degree programme which was pan India. Given 70% growth to Reebok megamall store in 2008. Show less

• 

  BESTSELLER

  May 2011 - Apr 2012

  Floor Manager

   Responsible for department sales and total customer management. Leading, training & motivating teams to ensure positive contribution to company. Supervising the activities pertaining to coordinating with Service Department for after sales services, replacement and complaint closures towards customers’ satisfaction. Building brand name among'st all kind of customers. Upkeep of stocks and stock reconciliation on monthly basis.  Maintaining customer database on regular basis. Handling customer queries & complaints.Highlights: Successfully completed Business Manager course from Mybskool. Appreciated by Top Management for controlling shrinkage up to 0.02% & to maintain the same. Appreciated by Operations team for contributing 54% growth compared to 2011 at ONLY brand which was the lowest performing brand at Bestseller. Show less

• 

  Puma Sports India Pvt Ltd

  Apr 2012 - Feb 2020

  Retail Store Manager

   Responsible for the profitability of the Store Supervising, motivating, mentoring and Recruiting a team. Formulating & implementing sales promotion plans and new store concepts to generate increased sales for achievement of revenue targets. Customer Relationship management including shop-floor interaction with customers for effective resolution of customer grievances and obtain feedback. Planning and monitoring the Plano gram and accordingly set up the Layout of the store and Assortment planning. Planning and monitoring warehouse operations of receipt, storage, return of unsold stock, inventory control and monitoring inbound logistics. Training & sensitizing team members in effective customer handling skills. Drawing up Strategies for shrinkage control and cost control and increase the profitability of the store by taking expenditure controlling measures.Highlights& Achievements:Awarded as Best store of the year 2015.Awarded as country best KPI store with 30% comp in year 2015 vs 2014.Awarded as Best Store Manager for the year 2014 Show less

• 

  Jacks of Fiji

  Dec 2017 - Aug 2018

  Retail Store Manager

  Managing the key store of largest retail group in Fiji as a Retail Store Manager for Adidas & Fashion category with a store size of 25000 sq ft.Major job role was managing store operations & implementing sales and promotional plans.Driving sales with strategic planning.Conceptualizing Visual merchandising & maintenance of high store image.Handling merchandising mix.Enhancing skilled sales by training & motivating the retail associates.

• 

  IKEA

  Feb 2020 - now

  *Managing Home Furnishing Business with a world-renowned brand by implementing & designing the business plan & strategies to promote the attainment of a goal.*Organize and coordinate operations in a way that ensures maximum productivity and profitability.*Steer and manage the work of employees and provide timely feedback to improve efficiency & effectiveness.*Also responsible for the management of business KPI in order to report performance against plan & budgets as well as objective. Show less

  • Country Business Leader

    Nov 2022 - now

  • Shopkeeper-Home Furnishing Brand

    Feb 2020 - Nov 2022