Jason Nida

Experience

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  KMart

  Jun 1997 - Jun 1999

  Customer Service Manager

  Started as Cashier and worked my way up to Customer Service Manager. I was responsible for training other store employees in different departments. Counted all the money the store brought in every night and put out all the money the store needed every morning. Making sure the front end ran smoothly. Reporting to Assistant Manager about any problems. Dealt with a WIDE array of customer related concerns.

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  Bennigans

  Jun 2002 - Jun 2004

  Server

  Took food orders. Customer service. Professionalism. Money handling. Bartender. Server.

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  US Army

  Jun 2002 - Jun 2003

  Infantry - 11x

  Honorable Discharge - Eligble for Reenlistment.

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  Office Depot

  Jun 2004 - Jun 2006

  Computer Service Specialist

  Answer any and all Computer related questions to customers both in the store and over the phone. Assist at the front end when store was busy and I wasn't. Assisted the Assistant Manager with a storewide inventory, voluntarily.

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  Kia, Ford, Toyota, Dodge/Chrysler/Jeep/Sprinter, Subaru

  Jun 2008 - Dec 2013

  Auto Technician/Mechanic

  I have worked at an independent shop and a few dealerships in my 5 years as an automotive technician. Diagnose and repair all vehicles with a gasoline engine from bumper to bumper.

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  Intuit Turbotax

  Jan 2014 - now

  Product Support Specialist

  Tier 1 agent - Answer customer calls and assist them in resolving their issues with our product.Promotion - Tier 2 agent - Answer any and all technically related questions from Tier 1 agents through an internal chat to assist in their resolution of the customer's issues.Promotion - Trainer - Trained 3 classes of new Tier 1 agents to prepare them for their upcoming employment.Promotion - Team Lead - In addition to training new agents I was then directly responsible for 25-35 agents who were selected for me by our site's Operations Manager. Show less