Shelley Morrison

Shelley Morrison

Customer Service Specialist

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location of Shelley MorrisonElmira, Ontario, Canada

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  • Timeline

  • About me

    Content Analyst at HOME HARDWARE DISTRIBUTION LIMITED

  • Education

    • Sir Sandord Fleming College

      1997 - 1999
      Tourism and Travel Destinations Tourism
    • Sir Sanford Fleming College

      1997 - 1999
      Tourism and Destinations Tourism and Travel Services Management

      Honours student-obtained Tourism and Travel Destinations Diploma

  • Experience

    • Rogers Communications

      Jan 2002 - Jun 2007
      Customer Service Specialist
    • Waste Management, Inc.

      Jun 2007 - Jan 2016
      Set Up Specialist

      Create new accounts, make any and all changes required on customer accounts as requested by our sales associates. Requires great attention to detail, knowledge of procedures, auditing requirements.

    • Waste Management

      Jun 2007 - now
      Sales Coordinator

      Provide sales administrative support to 8 Sales Representatives and Account Managers. Using Salesforce, I generate and submit opportunities to create and make changes to customer accounts. Requires excellent attention to detail, high level of accuracy to ensure customers' accounts are correct. All requests come via email so it is very important to prioritize and manage my time efficiently. I am one of the top performers on my team with highest number of submissions and lowest error rate. Because of my high performance I have been pulled offline to assist with one major acquisition and a major municipal contract in the past 5 months; assisting to ensure accuracy in new accounts in our AS400 program. Show less

    • HOME HARDWARE DISTRIBUTION LIMITED

      May 2019 - now
      Content Analyst
  • Licenses & Certifications