Shelley Morrison

Experience

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  Rogers Communications

  Jan 2002 - Jun 2007

  Customer Service Specialist
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  Waste Management, Inc.

  Jun 2007 - Jan 2016

  Set Up Specialist

  Create new accounts, make any and all changes required on customer accounts as requested by our sales associates. Requires great attention to detail, knowledge of procedures, auditing requirements.

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  Waste Management

  Jun 2007 - now

  Sales Coordinator

  Provide sales administrative support to 8 Sales Representatives and Account Managers. Using Salesforce, I generate and submit opportunities to create and make changes to customer accounts. Requires excellent attention to detail, high level of accuracy to ensure customers' accounts are correct. All requests come via email so it is very important to prioritize and manage my time efficiently. I am one of the top performers on my team with highest number of submissions and lowest error rate. Because of my high performance I have been pulled offline to assist with one major acquisition and a major municipal contract in the past 5 months; assisting to ensure accuracy in new accounts in our AS400 program. Show less

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  HOME HARDWARE DISTRIBUTION LIMITED

  May 2019 - now

  Content Analyst