Olamide Sanni

Experience

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  Yaba neuropsychiatric hospital Lagos

  Jan 2017 - Mar 2017

  Psychologist

  Internship programme

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  St Augustine college Kabba, kogi

  Apr 2018 - Mar 2019

  Corper
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  Nigeria Institute of Social and Economic Research Social and Governance policy research department

  Jan 2021 - Aug 2021

  Administrative Assistant

  Managed and organized office operations, including maintaining filing systems andorderingsuppliesScheduled appointments, meetings, and conference calls for executivesPrepared reports, presentations, and other documents using Microsoft Office SuiteAssisted with event planning and coordination, including logistics and attendee managementHandled incoming calls and routed them to the appropriate person or departmentProvided administrative support to various departments as needed Show less

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  DrugStoc

  Nov 2021 - Aug 2023

  Customer Service Executive

  Attended promptly to customers’ inquiries via phone, email, chats and website which led to a 15%decrease in customer response service time.Received and processed orders from customers and ensured targets are met via cross selling andup selling.Assisted new customers get on boarded and ensuring that the process is smooth and hitch freewhich has led to a 30% increase in customer retention.Conducted customer satisfaction surveys and received feedback concerning products and services.Resolved issues raised by customers and escalator of complex complaint to Show less

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  Drugstore.ng

  Aug 2023 - now

  Customer Support Specialist

  Respond to customer inquiries via chats,emails, social media channels and phone calls in a timely manner. Accurately document customer interactions, track issues, and update customer records in the system to ensure proper follow-up and resolution.Resolve complaints from customers and promptly and courteously. Escalate unresolved or complex issues to support teams for further investigation and resolution. Offer technical assistance to customers, diagnosing issues with products or services and providing step-by-step instructions for resolution when applicable.Conduct Customer Satisfaction Survey periodically and relay feedbacks to other departments. Build rapport with customers to foster long-term relationships, ensuring customer retention and satisfaction.Adhere to response times, service level agreements (SLAs), and other performance metrics to maintain high-quality support.Maintain confidentiality of client information and sensitive documents. Process orders, initiate upsells and cross-sells, returns, and exchanges accurately and efficiently. Maintain up-to-date knowledge of products, services, and company policies. Carry out researches and studies on improving customers experiences from time to time. Work closely with other teams, such as sales, marketing, and technical support, to ensure seamless service delivery and resolve customer issues effectively. Show less