Benoit Mallet

Experience

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  MMS Outsourcing ltd

  Dec 2003 - Aug 2004

  Animator

  Chat Animator

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  Toolink Ltd

  Dec 2003 - Aug 2004

  SMSChat Animator & Live TV Chat animator

  SMSChat Animator & GAME1 animator | moderator

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  SEDECO Ltée

  Jan 2005 - May 2006

  Supervisor

  Service Développement et Communication Limitée) as « SMSLibres » supervisor.

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  JD Internet Software Services Ltd

  May 2006 - Mar 2007

  Administrator/Manager

  I had the responsibility of managing every aspect of the office from the payroll of employees, recruitment, and operations.

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  Maersk Line (Mauritius) ltd

  Mar 2007 - Nov 2007

  Customer Service Agent (Import)

  - Handle Customers’ grief- Prepare documents prior to vessel arrival- Manifest containers to the Customs- Follow up with other departments on issues such as Outstanding and Longstanding- Provide support to other countries in the area (Africa, Indian Ocean) as well as Global offices in clearing error logs on Mærsk systems.- Perform Counter office duties on a roaster basis

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  Hydra Financial Services

  Dec 2007 - Sept 2009

  Payroll Administrator

  - Setup of Candidates and Clients for our customers on the Payroll system used (Open People software, Rising Sun)- Process any tax related documents for the candidates working under customers- Validate Hours/Days/Units received from UK clients (in the form of Timesheets and Excel Booking sheets) trough the payroll systems- Create the payments files sent to the Banks for payment of Candidates- Generate reports sent and processed weekly to the clients (Gross margin, Sales day Book, etc)- Liaise with third parties involved in the Payroll processing in the UK - Perform End of Year Exercises relative to the Her Majesty’s Revenue and Custom (UK) such as issue of Documents for both Candidates and Customers (Tax returns, PAYE & National Insurance yearly figures, etc…)- Assist during Audits performed in the UK (Both customers’ and Internal audits) Show less

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  Mind Source

  Oct 2009 - Mar 2010

  Microsoft Office Tutor

  Responsible for providing instruction on MS Office and also English language use in the workplace via tools such as Webex.- Manage the complete IT network in the office, calibration of all computers and setting up of all Windows positions. - Deliver training on MS Office tools. - Schedule and plan training sessions

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  Activeline Ltd

  Mar 2010 - Jun 2012

  Microsoft Trainer & Support Squad member

  My tasks are to create lesson plans, training supports and train French based companies migrating from one version of Microsoft office to another. Microsoft France is one of our major customers.Creation of lesson plans and lessons’ storyboards the backbone of the training sessionsElaborate after-training supports depending on customers’ needs ; these include training videos, visual guides and documentationsGive the customers’ staff training on relevant Microsoft based software mainly pertaining to migration from previous Office version to more recent ones ; this also includes some more specific collaborative based software such as Microsoft SharePoint and My site Show less

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  Self-Employed

  Jan 2012 - now

  IT Trainer and Consultant

  My current position is that of a general IT consultant focused on the end user side of things. I analyse and suggest solutions that will allow businesses to run more smoothly with the help of better Standard Operational Procedures, good practices, better training and knowledge sharing, to all the employees under my care, about the tools they have at their disposal to get the work done well.Key focus here is Efficiency.Among other things, I help with all subjects related to migration from different software versions. Microsoft Office 365 is a good example with all the various new applications that come packaged with this service.In addition, I also:- Conduct Training Need Analysis & Deliver training in IT solutions and software- Streamline and refocus existing IT Infrastructures. Assist in technology related decision making for my customers- Optimise and create new Standard Operational Procedures and help to enforce them- Conduct Q & A- Create Graphic contents- Create online marketing strategies for businesses (LinkedIn, Facebook, Twitter, Viadeo, Instagram, Pinterest)- Create and Optimise User Interfaces- Manage IT Project for customers without in-house Project Managers (Agile, SCRUM); among other tasks… Show less

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  The Professional Learning Centre Ltd

  Jun 2012 - Dec 2012

  Technical Trainer - Microsoft Certified Trainer

  Technical Trainer | Microsoft Trainer on technologies covering most of the End-user Microsoft Product Catalogue (SharePoint, Lync, Dynamics, Project, Office, Windows 7/8).- Creation of lesson plans and lessons’ storyboards the backbone of the training sessions- Elaborate after-training supports standardised for future trainers based on the Microsoft Office Specialist pathway- Provide training to customers in face-to-face grouped classes; this also includes some more specific collaborative based software such as Microsoft SharePoint, Lync and My site- Participate in Ad-Hoc projects such as deployments of SharePoint portals, Production of a Learning Management System environment in SharePoint, Configuration of a full fledge computer lab environment.- One-to-one training of the Directors of the Harel Mallac Group along with the top executive/secretaries of the company. Show less

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  FRCI

  Jan 2013 - Jul 2013

  Pedagogical Consultant

  Responsible for conducting research and development on all new and upcoming end-user platforms such as Prezi, Office 365 and SharePoint to name a few. Provide software trainer expertise to our client base. - Advise on and design specific teaching strategies to optimize learning relating to various software products.- Contribute to Ad-Hoc projects such as customised training on exotic software, Production VBA | Excel based forms. - Provide insight on relevant technological tools that can be used to improve efficiency in the working environment. - Worked on an international project – Support the creation of a distance instructor led training program for a French company. Show less

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  Esokia Web Agency Limited

  Jul 2013 - Mar 2014

  Project Manager

  Project Manager on several web development projects for customers based in France primarily using the AGILE & SCRUM methodology.- Advise on and design specific teaching strategies to optimize learning relating to various software products.- Liaise with clients to facilitate optimal product knowledge among their administrative, sales and customer service teams.- Contribute to Ad-Hoc projects such as customised training on exotic software, Production VBA | Excel based forms. - Provide insight on relevant technological tools that can be used to improve efficiency in the working environment. Show less

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  Extension Interactive

  May 2014 - Jan 2015

  Project Manager

  Project Manager on several multi-platform projects for a wide variety of local international customers.- Planning of resources based on the current and upcoming demands from customers- Customer management with daily meetings, calls and emails- Management of the technical teams per expertise- Quality assurance of deliverables through thorough testing- System design with benchmarks | Drafting of project wireframes | Creation of Project storyboards,- Creation of materials for user training, delivery of trainings to customers- Web marketing (search engine optimization, social media technologies, emailing, statistics analysis...). Show less