Abdul Rehman

Experience

• 

  McDonald's

  Jul 2011 - Aug 2016

  As a Crew Trainer in McDonald's you have some extra responsibilities. They cover the following three areas; PEOPLE As a Crew Trainer, you provide relevant training to develop Crew and regular feedback on performance. This ensures Crew are offered continuous development to help keep them engaged and deliver better levels of QSC. These responsibilities include; Follow and reinforce basic people minimums (eg. uniforms, punctuality) Explain to Crew the ‘how to’ and ‘why’ behind McDonald’s policies and procedures Provide appreciative feedback for good performance and constructive feedback when required Recommend training needs to the restaurant’s Training Coordinator or Training Manager Support the Open Door policy by being available for Crew to come to you for help and advice RESTAURANT STANDARDS As a Crew Trainer, your role is to follow McDonald’s standards and reinforce these with Crew. This ensures that everyone is delivering the highest levels of customer service, in a clean and safe environment. These responsibilities include; Role model performance standards for all stations Provide regular feedback to Crew on shift targets Actively reinforce food safety, cleanliness and sanitation proceduresFollow and reinforce all workplace safety and security procedures Record and act upon any hazards identified during a shiftMonitor Crew working around you and provide guidance as required BUSINESS RESULTSAs a Crew Trainer, you are aware of the goals and targets of the restaurant. This ensures that everyone’s actions contribute towards achieving them. These responsibilities include; • Support the Management Team in executing plans to achieve restaurant goals and shift targetsORGANISATIONAL KNOWLEDGE (what I know) Essential before commencing role: Consistently follow all McDonald’s Policies and ProceduresEffectively use training tools and resources You are competent in all stations in at least one area (i.e. Front, Back or McCafé ) Show less Greet customers as they enter and thank them for their business as they leave.Ensure food safety standards are being followedPrepare food according to the burger chain’s specificationsClean and maintain designated area during downtimeTake customer orders correctly and efficientlyResolve customer complaints as necessary by redoing their orderTo be a successful crew member at McDonald’s, I had comfortable working in a wide range of challenging work environmentsA small degree of computer knowledge is necessary to operate the store’s POS system. For all positions, you will frequently be picking up objects that are close to the ground and making a series of repetitive movements. Show less

  • Swing Manager

    Nov 2015 - Aug 2016

  • Crew Trainer

    Jun 2013 - Oct 2015

  • Crew Member

    Jul 2011 - May 2013
• 

  McDonald's

  Nov 2017 - now

  Foster a sense of teamwork through all levels of managers and crew by creating a positive environment by providing the right support and trainingOversee all elements of daily restaurant operations including: payroll, relationships with suppliers, employee relations and equipment maintenance and physical plantOversee all in store objectives, including crew incentives, marketing promotions and contestsExecute business plans in order to meet sales goals and budget line items, including food, labor, paper and other controllable expensesReact proactively and professionally to all escalated guest concerns and complaints in a timely manner to build customer loyalty and longevitySet crew and manager schedules with promotions, holidays, and key operational events in mindSet the standard through leading by example in food safety and sanitation, ensuring the restaurant exceeds all regulations and company policiesMentor, motivate and train managers and crew to provide exceptional guest experience and provide quality productReact to areas of opportunity with professionalism and with a desire to better the team and restaurant system through new and innovative ideasDemonstrated excellent communication skills between management and crew to ensure all tasks were completed in a timely manner.Strived to keep customers happy and make them want to come back to the restaurant. Show less My specific duties as a Restaurant Assistant Manager includes:Supervising crew members and shift leaders and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitabilityCoordinating staff training with crew trainersMaintaining a cooperative and harmonious working relationship between management team and my crewHandling HR issues as they arise, including disciplinary write-upsConducting crew meetings as needed to discuss operations procedures and promotionsConducting weekly inventoriesControlling payroll to meet company labor cost standardsControlling inventory to meet company GAP standardsSupporting management team and General Manager in their operational decisionsMaintaining reports and records based on company standards and in full compliance with state and federal regulationsMaintaining building and equipment via proper operating, cleaning, and preventive maintenance proceduresAssuming responsibility for cash for all shifts, including bank deposits and ensuring that all cash procedures are properly adhered toMaintaining professional appearance and demeanor at all timesEnsuring that all sanitation, safety and security policies and procedures are observed and enforcedConsistently exhibiting the actions and behaviors that best demonstrate Boddie-Noell Enterprises’ Vision and ValuesPerforming other tasks as directed by management Show less

  • Restaurant Manager

    Mar 2023 - now

  • 1st Assistant Manager

    Oct 2018 - Feb 2023

  • Shift Manager

    Nov 2017 - Sept 2018