Juan Paulo Tragura, RPh, CSSWB

Experience

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  Convergys

  Jan 2006 - Jan 2007

  Customer Service Representative

  - Serviced long-standing customers as well as prospective customers over the phone.- Provided first call resolution for 70+ retail and commercial banking inquiries daily as well as questions concerning online banking and security procedures.- Provided specialized Bankcard customer support to all calling customers.- Identified potential cross-sell opportunities and referred interested customers to relevant sales teams.

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  Invenex Pharmaceuticals

  Feb 2009 - Dec 2009

  Medical Sales Representative

  - Assess clients needs and present suitable promoted products- Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills and performing cost-benefit analysis- Provide product information and deliver product samples- Attend sales meetings, conference calls, training sessions and symposium circuits- Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message- Build positive trust relationships with medical representatives to influence targeted group in the decision making process- Monitor and analyze data and market conditions to identify competitive advantage- Keep accurate records and documentation for reporting and feedback- Pursue continuous learning and professional development and stay up-to-date with latest medical data - Developing strategies for increasing opportunities to meet and talk to contacts in the field and Hit Annual Sales Targets Show less

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  Tragura Trucking Services

  Jan 2010 - Dec 2013

  Operations Manager

  I managed the day-to-day operation of a delivery company, Dealing with payroll, human resources, business planning, decision-making, personnel scheduling, marketing, customer service, financial planning, and advertising of the company.This is achieved by:- Planning and organizing daily activities related to operations.- Measuring productivity by analyzing performance data, financial data, and activity reports.- Coordinating with key personnel to ensure successful production operations.- Overseeing the shipping and receiving functions.- Determining labor needs to meet operations goals.- Assisting with budget preparation for the operations unit.- Coordinating with stakeholders to determine pricing, timing, and services to be offered.- Assisting with, or preparing and updating, the organization's operations manual and policies.- Coordinating with maintenance personnel to ensure that all the machinery and equipment are properly working.- Performing other related duties as required. Show less

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  Imperial Cross Pharmacy And General Merchandise

  May 2014 - Jun 2015

  Registered Pharmacist

  As the owner and the registered pharmacist at the same time I Supervised the pharmacy, Monitored daily activities on the pharmacy, Preparation of medicine, Resolved patient question and concerns, Prepared the schedule for the team, Maintained proper records of prescription, Dispensed Medications, Liaison with the FDA, Responsible for procurement of stocks, Monitored inventory of medicines and other merchandise and Performed Cashier Duties

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  Bataan Doctors Hospital Medical Center

  Sept 2015 - Jan 2016

  Staff Pharmacist

  A critical member of the pharmacy department tasked to Supervised the hospital pharmacy area, Monitored daily activities on the pharmacy, Prepared medicine for patients, Resolved patient question and concerns, Prepared the schedule for the team, Maintained proper records of prescription, Dispensed Medications and Liaison with the Food and Drug Authority

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  Knock Nevis Corporation

  Feb 2016 - May 2019

  Operations Manager

  I managed the day-to-day operation of a delivery company, Dealing with payroll, human resources, business planning, decision-making, personnel scheduling, marketing, customer service, financial planning, and advertising of the company.This is achieved by:- Planning and organizing daily activities related to operations.- Measuring productivity by analyzing performance data, financial data, and activity reports.- Coordinating with key personnel to ensure successful production operations.- Overseeing the shipping and receiving functions.- Determining labor needs to meet operations goals.- Assisting with budget preparation for the operations unit.- Coordinating with stakeholders to determine pricing, timing, and services to be offered.- Assisting with, or preparing and updating, the organization's operations manual and policies.- Coordinating with maintenance personnel to ensure that all the machinery and equipment are properly working.- Performing other related duties as required. Show less

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  SM Development Company

  May 2019 - Nov 2019

  International Property Specialist

  - Promoted SMDC properties through booth-manning, advertisements, and other effective strategies- Provided site tour for ocular visits- Sourced potential clients and provided excellent customer service- Developed and maintained client database- Prepared and facilitated effective client presentation- Assisted clients in completing all required documentation to book the sale

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  Petrocontinental and Energy Corporation (An affiliate of Phoenix Petroleum)

  Feb 2020 - Oct 2023

  Retail Territory Manager

  As a RETAIL TERRITORY MANAGER, I partner with internal and external stakeholders, including dealers of handled stations and a convenience store, to ensure the following-Proper administration of activities related to compliance with Company standards-Proper management of activities related to the operations of handled stations-High quality of customer service delivery in all handled stations-Profitability and continuous growth of all handled stations through proper management and implementation of relevant activitiesWhich is achieved by- Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales associates- Providing ongoing training, motivation, and development of sales associates to ensure that sales and profits are effectively managed and maintained- Meeting or exceeding targeted sales quotas and productivity standards- Providing consistent and motivated leadership and direction to all staff and team members- Ensuring compliance with all company, state, and federal laws and regulations- Ensuring that sales staff is appropriately trained and competent to perform their job duties- Providing exceptional customer service to all customers on a daily basis- Developing and implementing sales and marketing plans to drive sales and profit- Collecting customer feedback and market research Show less

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  RX Direct, Inc.

  Oct 2023 - Mar 2024

  Head of External Operations / Pharmacist

  The Head of Externa Operations in a pharmacy setting plays a pivotal role in managing and optimizing various operational aspects to ensure the smooth and efficient functioning of multiple pharmacy branches operated by the company. This position requires expertise in inventory management, logistics, warehousing, and strong people management skills to ensure seamless operations and customer satisfaction.

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  Alfamart Trading Philippines, Inc.

  May 2024 - Mar 2025

  Area Manager

  As an Area Manager at ALFAMETRO MARKETING INC. since May 2024, I have been integral in driving sales and profitability for our store. My key responsibilities include tracking financial quotas, analyzing sales trends, and developing business strategies to optimize profitability and increase our customer base. I also manage costs by reviewing sales numbers, inventory costs, and operational expenses, ensuring that we stay within budget while maximizing profits. My role involves conducting periodic inventory analysis to determine optimal stock levels and managing ordering protocols to avoid overstocking.In addition to my focus on financial and operational aspects, I prioritize people management and customer service. I ensure proper staffing levels, resolve conflicts, and work to improve employee performance and retention through effective communication and mentorship. I am dedicated to maintaining high customer service standards, addressing any issues promptly, and serving as a role model for behavior and performance. My commitment to operational excellence and customer satisfaction has been key to our store's success and growth. Show less