Felicia Murphy M.A.P.C

Experience

• 

  Abercrombie & Fitch Co.

  Sept 2007 - Sept 2010

  Assistant Manager

  • Analyzed business results, trained 15-member merchandise teams• Conducted monthly interviews and orientations • Actively recruited new talent and managers while maintaining 40-member staff in a $2.5-million-dollar volume store• Assisted in bi-annual diversity training

• 

  GUESS?, Inc.

  Sept 2010 - Jan 2012

  Co Manager

  • Analyzed daily business results to maintain positive payroll and increase sales by 1.5% bi-annually• Aggressively managed store routine to conduct merchandise moves and actively run the business in a $2-million-dollar volume store• Consistently trained 12-member staff on company safety and loss prevention policies

• 

  Carters Inc.

  Mar 2012 - Jun 2013

  Assistant Manager

  • Conducted interviews, held orientations, and maintained personnel files for a 15-member team• Developed strategy to reduce overuse of payroll by 5% in $2.7-million-dollar volume store• Energetically held training sessions with a 6-member merchandise expert team to execute all marketing campaigns

• 

  Reebok

  Jun 2013 - Aug 2014

  Assistant Manager

  • Analyzed daily corporate correspondence to manage 2-story stockroom and coordinate replenishment system• Regularly executed each season's marketing campaign for Rockport and Reebok merchandise in a $3-million-dollar combination volume store• Facilitated fitness classes to the local community at the store to increase profit and brand awareness each quarter by 0.5%

• 

  Bath & Body Works

  Apr 2015 - Apr 2016

  Assistant Manager

  • Actively built relationships with customers to help build the brand• Routinely coached staff throughout shift regarding gains, losses, and areas of improvement• Assisted with monthly floorsets and marketing campaigns to visually create a selling atmosphere to increase profits by 1% each quarter

• 

  Motherhood Maternity

  Apr 2015 - Oct 2015

  Assistant Manager

  • Conducted product knowledge training to a 6-member team to understand fashion trends, design, and inspiration • Consistently planned, executed, and maintained all visual updates, floorsets, and marketing campaigns for $750,000 volume store• Actively utilized labor scheduling to ensure proper floor coverage, while meeting payroll matrix and budget constraints

• 

  Asurion

  Mar 2016 - Aug 2023

  Operations Supervisor

  • Managed and directed the daily activities of a 14-member team• Communicated with diverse internal and external audiences • Evaluated, developed, and implemented effective action plans for career advancement of 14-member team• Built and maintained multifaceted project plans, track workstreams and update key stakeholders• Thoroughly managed 4-year automatic replacement project with 3-member team • Implemented best practices across the lifecycle of projects• Interacted and lead meetings with key stakeholders for prioritization and management of deliverable of needs • Actively conducted monthly interviews and assist in the onboarding process • Engaged with senior leaders and business executives to gain support, set clear expectations and goals, and drive projects forward• Conducted annual performance measurements and evaluations of team members• Ensured consistent professional development in weekly meetings • Partnered with international teams to reduce KPI metrics by 5%• Proactively and collaboratively seek opportunities to improve process where needed to increase efficiencies to driver higher business impact• Connected with tech and non-tech teams during lifecycle of projects• Created and implemented standard operating procedures increasing productivity by 2%• Gathered data and exercised business decisions to influence results and exceed goals Show less

• 

  College Bound Solutions Inc

  Apr 2016 - Nov 2021

  Regional Consultant

  • Maintained working relationships with 5 college and university admissions departments• Provided college advising monthly for 4 families per quarter • Mentored 2-3 high school students monthly pursuing post-secondary education • Advised students and parents on financial feasibility and college affordability weekly• Provided professional development training in effective application essays, test preparation, and academic success

• 

  Florida Communication Association

  Oct 2021 - now

  • Communicated campaign deliverables, objectives, and timelines in quarterly executive board meetings• Planed and managed quarterly meetings and annual conference• Researched and secured 3-4 new sponsors monthly• Implemented marketing plans including print, broadcast, and online content• Created and implemented communication plans for relevant social media platforms• Oversaw activities of marketing specialist• Created, maintained, and strengthened the organization's overall brand through social avenues Show less

  • President

    Oct 2024 - now

  • Marketing Coordinator

    Oct 2021 - Oct 2024
• 

  University of Tampa

  Jan 2023 - now

  • Monitored student progress throughout the semester• Trained and developed students' public speaking skills • Facilitated student understanding of business communication in the technological world• Developed and created a working syllabus • Utilized a variety of technologies and instructional methodologies to keep course fresh and engaging• Worked with individual students to improve understanding and course grades • Maximized in-class time with thought-provoking discussions and activities Show less

  • Visiting Assistant Professor

    Aug 2024 - now

  • Adjunct Professor

    Jan 2023 - Aug 2024
• 

  Hillsborough Community College

  Jan 2024 - now

  Adjunct Professor

  • Monitored student progress throughout the semester• Trained and developed students' public speaking skills in the classroom and online setting• Developed and created a working syllabus • Utilized a variety of technologies and instructional methodologies to keep course fresh and engaging• Developed online course models as per college polices• Worked with individual students to improve understanding and course grades • Maximized in-class time with thought-provoking discussions and activities Show less