Michael Hernandez Cordero

Experience

• 

  Bridgestone de Costa Rica

  Oct 2005 - Jun 2006

  Asistente Ingeniería
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  Tesla Automation GmbH

  Mar 2006 - Dec 2014

  Field Services Engineer

  • Managed the execution of over 100 projects for high-profile clients such as Intel, Continental, and ZF, with a focus on High proficiency Pick and Place robots and Test and Measurement equipment production lines. • Oversaw projects with budgets exceeding $1M, ensuring timely completion, adherence to scope, and budgetary constraints. • Directed the full project lifecycle, including production setup, installation, and qualification phases, aligning technical delivery with client expectations. • Built and maintained strong customer success relationships, ensuring high levels of satisfaction through continuous engagement and post-installation support. • Collaborated closely with cross-functional teams to resolve technical issues and optimize system performance for clients. • Delivered seamless installation and commissioning of equipment, ensuring operational readiness and achieving key production milestones. Show less

• 

  NI (National Instruments)

  Aug 2015 - Oct 2024

  As a Senior Program Manager, I lead the strategic planning and execution of transformative initiatives across departments, including the Integration Management Office and Global Sales & Marketing. My role involves collaborating with business leaders and technical experts to ensure the successful delivery of complex programs. I apply advanced project management, process design, and change management techniques to drive innovation and achieve organizational goals.Key Responsibilities:- Oversee cross-functional project teams, guiding them from initiation through closure to meet business objectives.- Develop comprehensive project plans, risk management strategies, communication frameworks, and performance metrics.- Foster strong partnerships with stakeholders to ensure effective program execution.Key Achievements:- Led multi-million-dollar projects, transforming legacy systems and implementing a Territory & Quota Management system that improved team efficiency.- Managed the migration from JIRA to Salesforce, streamlining operations.- Led integration projects for Sales Operations and Finance Teams across multiple acquisitions, ensuring seamless process and system integration.- Delivered the TQ24 Territory & Quota Management program despite budget increases and organizational restructuring, achieving the MVP on time.Program Highlights:- Managed a $400K-$800K Territory & Quota project using a hybrid (plan-driven + Agile) approach, successfully navigating stakeholder and budget complexities.- Led the integration of finance and sales operations for five acquisitions, ensuring compliance, financial transparency, and process alignment.- Supported corporate site integration, enhancing data management tools and coordinating asset consolidation strategies.- Completed readiness evaluations, integration, migration, and optimization of IMO & Sales Operations project plans improving overall efficiency and achieving key performance indicators within nine months Show less As a Senior Project and Process Specialist, I lead high-impact projects for Services Operations, driving initiatives to increase revenue and optimize efficiencies. I serve as a Subject Matter Expert (SME), representing Services Operations on cross-functional projects, ensuring alignment with organizational goals and stakeholder expectations. My core focus includes new product creation, new entitlement processes, and process optimization projects.Key responsibilities:• Project Management: Oversee end-to-end project lifecycles, from scope definition and planning to execution and post-implementation evaluation, ensuring timely delivery and adherence to budget constraints.• Cross-functional Collaboration: Facilitate seamless coordination between various departments to drive project success and meet key business objectives.• Data-Driven Decision Making: Conduct in-depth research and data analysis to inform strategic recommendations for process improvements and operational efficiencies.• Change Management: Lead change initiatives to ensure smooth adoption of new processes and systems, minimizing disruption to business operations.• Training and Development: Design and implement targeted training programs to support teams in adapting to new processes and tools.• Leadership Advisory: Provide actionable insights and recommendations to senior leadership, directly reporting to the Director of Services Operations. Show less

  • Senior Program Manager

    Sept 2022 - Oct 2024

  • Senior Business Project-Process Specialist

    Jun 2021 - Sept 2022

  • Software Services Group Manager

    Jan 2019 - Jun 2021

  • Multi-Seat Software Services Supervisor

    Jun 2018 - Jan 2019

  • EA Coordinator

    Jun 2017 - Jun 2018

  • Sales Development Engineer

    Aug 2015 - Jun 2017
• 

  ServiceNow

  Nov 2024 - now

  Technical Program Manager

  As a Technical Program Manager, I play a central role in overseeing and driving cross-functional programs from start to finish. My responsibilities include initiating and planning projects by defining requirements, setting objectives, and developing comprehensive project plans. I manage timelines to ensure projects remain on track and within quality standards. I coordinate closely with various departments, serving as a key liaison to foster effective team communication and collaboration. In addition, I am responsible for delivering regular reports on project progress to keep stakeholders informed on schedules, budgets, and any challenges.I also conduct comprehensive testing to validate that solutions meet both functional and technical standards, ensuring alignment with business objectives. Show less