Audrey Mnisi

Experience

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  Africa Online Holdings

  Jun 2001 - Nov 2004

  Internet Support Technician

  Monitor networks, diagnosing outages and other problems.Provided customer support on customer server.Maintenance of mail servers, anti-virus server and web server running on LinuxPerformed role of first contact with the company for external customers, Answered help-desk hot line, scheduled service, etc.Updating internal computers and servers Set up ftp access on web server for clients (red hat)Produce a weekly technical report to managementScheduling in house training for internal customers.Prepare a Monthly report on the operations of the customer service / technical department, calculate Churn rate etc.Set up and maintain an Internet connection (single user, small office and dial on demand.Checked in computer systems for service.Contacted customers to give or obtain necessary informationResponsible for ensuring required paperwork was completed and filed properlyPerformed repairs/upgrade on computers as needed and as time permitted Show less

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  Swazi Lotto

  Jan 2004 - Dec 2004

  Snr Systems Administrator
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  Population Services International

  Aug 2006 - Jan 2008

  Information Specialist

  Responsible for the design, implementation and management of a monitoring and evaluation system.Provide reporting and data analysis to guide development marketing plans, media channel selection, target group segmentation.Implementation and maintenance of Inventory Management System.Prepare summary reports of health indicators data as required by donors and PSI/ Washington Develop and manage a backup strategy for the LAN.Generate weekly reports of the systems and network usage and status.Manage Mail server and file server.Carry out OS upgrades, Installations. Show less

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  Central Bank of Swaziland

  Aug 2008 - Jan 2011

  Network Administrator

  Ensure effective and efficient utilization of network systems.Oversee and ensure that resources and the whole banks computer infrastructure are available at all times, effectively and efficiently utilized.Research and put to practice common network strategies and best practices.Configure and install network gadgets.Ensure data integrity and data security.Manage hardware and software inventory. Prepare and evaluate ICT tendersService and repair all computer equipmentMonitor backups on a daily basis and ensure their safe keeping.Assist in the implementation of the banks data security improvement and disaster recovery plan.End-user supportStaff management Show less

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  U.S. Department of State

  Jul 2011 - Jul 2014

  Information Systems Manager

  Manage and expand the mission Wide Area Network connectivity through both primary and alternate circuits. Coordinate installation, maintenance and upgrade of VPN Interface on a weekly basis with EN MOC and Host Country Telecommunication Companies (both at Technical and administrative level) Manage the virtual server environment using v Sphere ClientManage backup’s Perform Active Directory maintenance on staff administrative accounts.Schedule and conduct regular meetings with the supervised position. Maintain close working relationship with other ISC team to keep abreast of all ongoing projects and to provide support, guidance and resources.Conduct audits of existing applicationsPerform security penetration and vulnerability testing against high risk applications and information classificationProvide weekly updated status for all ongoing projects to Management Officer; and provide periodic updates as requested. Manage the content contain on the Department of State intranet Share Point site for Mbabane Show less

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  Blu Telecommunications

  Aug 2014 - Mar 2017

  Head Of Enterprise IT

  Reviewing Blu's organizational Information Security StrategyOversee and advise on IS compliance activities relating ISO27001, Data ProtectionDevelop and Review of End User Security Awareness MaterialSecuring and Maintenance of the LANMaintenance of VMWare Virtualization Server FarmDeveloping, Adopting and Implementing all Enterprise IT PoliciesMaintenance of Windows Server InfrastructureLiaise with outsourced service providers and other 3rd parties to ensure IS requirements are metReviewing SOP for the entire Enterprise IT operations.Google Apps Domain Administration Implementation of Automatic Backups for Production ServersImplementation and Support of Kaspersky Antivirus Security Center 10 (KES 10)Overseeing the management of users on Microsoft Active DirectoryImplementation and maintenance of a Help Desk System (Open Source)Conduct and oversee security risk assessments for business applications and computer installations and provide authoritative advice and guidance on security strategies to manage the identified risk. Show less

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  Millicom (Tigo)

  Apr 2017 - Jun 2019

  Information Security Officer

  Identify information security objectives and align them to Millicom corporate strategic plans.Develop and Implement Information Security training and awareness activities as per Millicom Standard.Ensure the participation of stakeholders in implementing and maintaining the information security framework.Develop, implement and maintain an effective compliance monitoring and reporting program to monitor compliance with Information Security Policies including a security review by independent auditors.Influence behavior through constant communication educating and advising on Information security practices.Evaluate and select applications and systems with specific focus on Information security.Enforcing Internal Control's over Information Technology and Network Ensure information owners periodically review their assets classification.Enforcing the Segregation of Duties (SoD), Delegation of Authorities (DoA) and the Master Data Management.Regular review of user access rights.Ensuring continuity and efficiency of business operationsEnsuring availability, accuracy, integrity, security and confidentiality of data and Preventing fraudulent transactions.Ensure that Innformation security risk is manahed during the development of new products and applications.Conduct regular Vulnerability Assessments and monitor external Vulnerability Assessments and Pen-tests by third party are performed as required in the Millicom IS standand.Lead Information security incidents response activities. Show less

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  AirtelTigo Ghana

  Feb 2018 - Jun 2019

  Director of Information Security
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  Cyber Security Authority

  Jul 2019 - Dec 2021

  National CERT Lead
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  GHANA ASSOCIATION OF BANKS GAB

  Dec 2021 - now

  Banking Ops, Risk and Cyber Security Executive