Denise Carugati

Experience

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  SEA HANDLING S.p.A, Aeroporto Malpensa

  Jun 2006 - Oct 2007

  Ground Hostess - Check-in and Boarding agent for SEA Handling S.P.A

  Check-in and Boarding agent for SEA HANDLING S.P.A at Malpensa Airport - Terminal 1-2.Kwoledge of airport system GDS: Arco, Gabriel, Amadeus and Sabre.

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  Avia Partner Handling S.p.A, Aeroporto Malpensa

  Dec 2007 - Jul 2009

  Ground Hostess - Check-in and Boarding agent

  Check-in and Boarding agent for Avia Partner Handling S.P.A atMalpensa Airport - Terminal 1-2 .Kwoledge of airport system GDS: Arco, Gabriel, Amadeus and Sabre.

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  F.C Humanresors SA per Bon Prix Svizzera

  Sept 2009 - Jun 2011

  Customer Care Specialist

  September 2009 / June 2011Customer Care Employee for Bon Prix Swiss in Italian, French and English using AS400 and Order Entry: management of phone calls for orders, complaints and product's substitutions, all customer information and specific customer assistance at F.C Humanresors SA in Mendrisio.

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  Lastminute.com

  Jul 2011 - now

  Customer Care and Paralegal Specialist

  July 2011 / TodayCustomer Care Specialist for Lastminute.com Group in French, Italian and English: I handle with complaints and refund requests ( accountancy skills knowledge ): back office activities and managament of internal database.I am in charge of managing phone calls and emails; my main job is also to monitor the work of our suppliers for the French Market.In the last five years, I dealt with French and English complaints on social networks: Facebook, Twitter, Trustpilot and Tripadvisor.Since Dicember 2018, I started to control our external supplier for French market, verification of SLA and KPI regarding the management of complaints and social network claims; coordination of customer service activities for French market, managed both internally and externally, with an evolutionary approach and in close coordination with the area manager. Starting from July 2019, I started the Paralegal activity for French and Italian market. Skill summary• Friendly, enthusiastic and open minded.• Effective telephone and query handling skills.• Ability to work both as an effective team member and independently, using own initiative.• Facility to communicate effectively with colleagues, managers and customers.• Well organised, efficient and able to plan according to priorities. Show less