Bozena KALATA

Experience

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  JETTAINER GMBH

  Feb 2008 - Dec 2011

  Controller, Operations and Logistics Management

  • Developed and implemented process for improving equipment positioning, increasing operation compliance by more than 25%• Developed a database to track and analyze equipment movement history of 25,000+ units to increase operational efficiencies

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  United Airlines

  Dec 2011 - May 2017

  • Facilitated decision making with Sales and Airport Ops senior leadership to define and implement continuous improvement initiatives for Procurement, SLAs, facility planning, training and technology implementation across 30 international airports and 70 trucking stations• Assembled the first team to define and strategically enforce KPIs across 100 EMEIA locations to drive operations to meet or exceed customer expectations, divisional goals, and government regulations, resulting in 15% overall improvement of critically identified KPIs• Executed new accounting reconciliation procedures at EMEIA locations, resulting in 25% improvement on Net 30 revenue collections Show less • Responsible for developing capital funding requests of up to $20M at a time, including cost benefit analysis for project justifications presented to executive leadership• Managed automation needs for core network division across Central Load Planning, Fuel Efficiency, Cargo Ops, Engineering, Dispatch Data Support and Global Emergency Management• Program management lead for various initiatives which included working with stakeholders to define requirements, design road-maps, and finalize timelines, while ensuring all parties were aligned to achieve defined program goals in timely and cost-efficient matter• Responsible for bridging the communication between IT and various business divisions, resulting in successful collaborations to define and deliver end-state products and capabilities Show less • Successfully developed and implemented long-term strategic capital plan impacting more than 150 locations and helping secure and protect $1.2B in annual revenue• Owned a budget of $4M in annual spend for repair contracts and demurrage charges from other airlines and customers, while also developing business cases for capital assets to support operations• Responsible for relationship management with stations and vendors, working to define and enforce SLAs, measure performance and address issues effectively and efficiently• Accountable for ensuring policy and procedure compliance with internal and external stakeholders, including all communications, training materials, and published manuals Show less

  • Sr Regional Performance Manager, Cargo Ops (EMEIA)

    Dec 2014 - May 2017

  • Senior Manager - Process Automation & Innovation

    Jul 2013 - Dec 2014

  • Manager– Cargo Unit Load Device Logistics & Ops

    Jul 2011 - Aug 2013

  • Logistics Analyst - ULD Management & Airport Ops

    Dec 2011 - Jul 2012
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  Qatar Airways

  Jun 2017 - Jan 2019

  Senior Manager, Global Network Operations (Performance & Handling)

  • Responsible for all operational performance across 150+ international airports, with emphasis on enhancement and optimization strategies within Procurement, Contracts, Policies and Procedures, Cargo Ops, Internal Processes, Training, and IT infrastructure deployment• Responsible for the development and administration of Service Level Agreements (SLAs) and KPIs for 200+ Vendors across 80+ countries• Developed and managed an end-to-end Vendor evaluation and vendor selection methodology for Cargo Handling Services and Products• Led discussions with internal and external partners to identify synergy opportunities for operational improvement and up to 15% in cost saving initiatives over a 3 year run rate• Designed and implemented a Contract and Procurement management framework to ensure standardization of service and product quality, with a focus on value and budgetary controls• Led strategic operations and process assessments to identify areas of improvement and support adaptation of corrective actions, resulting in ~12% performance improvement the first year• Recruited, assembled, and led a multi-national team of experts to drive and support quality enhancement strategies in Cargo Ops, Procurement, Contracts, Finance and Business Development• Led cross-functional and multi-national teams to ensure successful and timely launch of Cargo Ops at 24 new international locations within 18 months Show less

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  Amazon

  May 2019 - May 2020

  Senior Operations Manager

  • Responsible for all facets of operational performance, with focus on enhancement and optimization strategies within the scope of supply chain, procurement, training, and IT infrastructure• Accountable for ensuring policy and procedure compliance with internal and external stakeholders• Assembled and mentored a team consisting of 500+ employees, driven and motivated to meet or exceed customer expectations, enforce KPIs and deliver record-breaking results during Prime and Peak 2019• Developed a concept and supported the implementation of an organizational reform, targeted to improve productivity2/3 Bozena Kalata• Led strategic operations and process assessments aimed to identify areas of improvement in SWA and AGL BU’s resulting in ~7% performance improvement• Led the consultation and ramp-down initiatives, in order to right-size workforce• Responsible Show less

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  United Nations World Food Programme

  Jul 2020 - now

  An Officer - Procurement, Internal Controls and Business Support

  Key Responsibilities:• Cross-Functional Project Management – Coordinate and direct emergency deployment of aircraft and crew, evacuations and cargo uplift for various missions, liaising with internal and external stakeholders to secure contracts, permits, maintenance and training schedules, ensuring technical and regulatory compliance with governmental and UN requirements• Team Leadership - Manage a team of five, overseeing financial controls for 21 UNHAS operations, 30 air operators, and 80 aircraft• Financial Oversight - Manage an annual budget of approximately USD 300 million, ensuring accurate payment processing and expenditure tracking and control• Contract Portfolio Management - Negotiate and secure global contracts for cost-effective and reliable aviation services for UN World Food Programme and partnering humanitarian agencies.• Policy Compliance - Ensure adherence to policies and procedures among internal and external stakeholders, with focus on safety, security, training and insurance requirement Show less