Angela Lueck

Experience

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  COMMUNICATIONS DATA SERVICES

  Oct 1995 - Feb 1999

  Extensive technical support and contact with end users at local site and remote sites. Supported Operation Systems: OS/2 Warp & Warp Connect, Windows 3.1, Windows 95, WindowsNT, and DOS. Supported Software Programs: Netware 3.x & 4.x, OS/2 Communications Manager, IBM Personal Communications, Lotus 123, AmiPro, WordPro, Microsoft Word, Excel, Freelance Graphics, Lotus Approach, cc:Mail, MultiMate, WordPerfect, and Lotus Notes. Internet: Internet Explorer, AOL, and Netscape Navigator. Show less

  • Systems Integrator

    May 1992 - Feb 1999

  • Microsystems Specialist

    Oct 1995 - May 1997
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  Physicians Management Resources, L.C. (The Iowa Clinics)

  Feb 1999 - Aug 2000

  Desktop Specialist, Certified Novell Administrator, Help Desk Support, Technical Trainer

  Extensive technical support and contact with end users at all local and remote sites. Responsible for the administration, maintenance, installation, and configuration of computers, print servers, printers, monitors, and modems. Created user logins for Novell, GroupWise, and Internet. Designed an asset inventory database, which generated reports for management to review costs and inventory control. Researched new software and hardware options for employees. Recommended and purchased equipment and software from local vendors and resellers. Trained employees on Windows 95/98, Microsoft Word, Excel, PowerPoint, GroupWise, and Internet Explorer.; Documentation of all policies and procedures, tape backups and created disaster recovery procedures. Show less

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  Wells Fargo

  Nov 2000 - now

  Agile Methodologies Scrum MasterAtlassian JIRA AdministrationMicrosoft SharePoint 2007, 2010, 2013 and 2016 DevelopmentRelease ManagementProvides third level technical support to 250,000+ team members and utilizes over 500+ vendor relationships and products and other diagnostic tools to troubleshoot complex systems software and/or hardware problems. Resolves issues or escalates as needed to meet established service level agreements.• Business Continuity Plan Administrator (BCP), provides walkthrough training to Plan Owner teams, participates in plan simulations, and maintains Technology and Business Unit plans.• Guides and assists all Lines of Businesses with the configuration, risk evaluation, testing, maintenance, security baseline policies and compliance requirements on their new products/applications for inclusion on our platform. • Participates in large company-wide scale projects as the Subject Matter Expert for our desktop and laptop platforms and/or coordinates small projects associated with implementation of upgrades. Understands how to perform SMS deployments, software installations, package modifications/customizations, Quality Assurance testing, and completes moderately complex programming tasks. • Utilizes SharePoint Team Sites, including document management, site creation/administration, and workflow implementation.• Experience with sizing requests, release calendar/change management practices, software development lifecycle processes, and process improvement.• Assists in project research to recommend new software technologies and improve the use of existing technologies.• Troubleshoots Virus issues, creates process documentation following our PMO methodologies and multiple support documents for our Help Desk knowledgebase. Show less • Gathers Requirements from Business units for application packaging, performs hardware, software, Group Policy risk analysis and compiles support documentation. • Documents manual application installations, builds test cases for User functionality testing.• Serves as Subject Matter Expert to high-level projects for our desktop and laptop platforms.• Managed and trained several consultants in order to meet SOC mandated Security Patch deployments.• Performs quarterly Audits on Compliance products such as Symantec Antivirus, Personal Firewall, and PointSec Encryption. Show less • Participates in the planning, coordination, and installation of new or modified PCs/LANS.• Performs extensive troubleshooting, diagnostics, research, evaluation, and documentation of various LAN and data communication solutions and alternatives.• Provides technical analysis and consultation on basic to moderately complex PC/LAN design and configuration issues regarding PC/LAN connectivity and operability.• Coordinates the installation of software necessary to meet clients requirements.• Prepares instructions and documentation for all software installations and monitors project status. Show less

  • Senior Assistant Vice President

    Oct 2023 - now

  • Senior Infrastructure Engineer SVP

    Jan 2023 - now

  • Senior Systems Operations Engineer, AVP

    Nov 2021 - now

  • Systems Operations Engineer, AVP

    Aug 2020 - now

  • Systems Support Analyst 4

    Jul 2007 - Aug 2020

  • Operating Systems Engineer III

    Sept 2006 - Jul 2007

  • PC/LAN Engineer III

    Nov 2000 - Sept 2006